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Key Holder/Shift Supervisor

Ole Times Country Buffet

Job Description

Job Description

Position: Key Holder / Shift Supervisor

Overview: The Key Holder / Shift Supervisor , reporting directly to the General Manager, is responsible for overseeing daily operations, managing non-management staff, and ensuring the smooth and efficient running of the restaurant. In the absence of the General Manager, the Key Holder / Shift Supervisor assumes full responsibility for maintaining operational standards, including adherence to the restaurant’s concept, health and safety guidelines, and financial performance metrics.

Key Responsibilities:

  • Operational Oversight:
  • Monitor daily restaurant operations to ensure high standards of product quality, customer service, and operational efficiency. Responsibilities include:
  • Evaluating employee performance and managing staff workload.
  • Monitoring food and labor costs, sales performance, and budget adherence.
  • Overseeing food and beverage preparation, inventory management, and presentation standards.
  • Reviewing Redbook entries and manager’s logs to track operational performance.
  • Ensuring cash handling processes, including voids, comps, and drawer balances, are properly followed.
  • Health & Safety Compliance:
  • Conduct regular inspections of restaurant facilities to ensure compliance with health, safety, and sanitation standards.
  • Staff Management & Development:
  • Supervise and mentor non-management staff, providing guidance, training, and performance feedback.
  • Develop work schedules and assign tasks to ensure operational efficiency.
  • Lead recruitment efforts, including interviewing candidates and facilitating onboarding and training.
  • Conduct performance evaluations and assist with corrective actions when necessary.
  • Customer Service & Relations:
  • Address customer concerns and complaints promptly to ensure customer satisfaction.
  • Foster positive relationships with customers, staff, vendors, and corporate personnel.
  • Assist in the resolution of operational issues and respond to inquiries related to food, beverages, and supplies.
  • Administrative & Reporting Duties:
  • Maintain accurate records of employee performance, disciplinary actions, and other HR documentation.
  • Generate regular reports on restaurant performance, staffing levels, and operational issues for management.
  • Ensure timely and accurate completion of administrative tasks, including scheduling, payroll, and correspondence.
  • Operational Flexibility & Support:
  • When necessary, step into roles such as food server, expediter, line cook, busser, or food runner to support restaurant operations.
  • Oversee the preparation and service of food according to company standards for quality, safety, and presentation.
  • Compliance & Standards:
  • Ensure that the restaurant complies with all relevant federal and state regulations, company policies, and industry standards.
  • Maintain a clean and organized work environment, ensuring that all equipment and supplies are properly stored and maintained.
  • Other Responsibilities:
  • Perform other duties as assigned to ensure the smooth operation of the restaurant.

Qualifications:

  • Minimum of 1 year of relevant experience in a managerial or supervisory role within the hospitality industry.
  • Strong leadership, interpersonal, and communication skills, with the ability to interact effectively with team members, customers, and vendors.
  • Fluent in English (both spoken and written).
  • Professional appearance and customer-friendly demeanor.
  • Ability to work long hours, including split shifts, as required.
  • Physical stamina to stand for extended periods and lift up to 25 lbs.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

BENEFITS WE OFFER

• Medical, Dental and Vision Coverage

• Discounted Meals

We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.

Vacancy posted 2 days ago
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