Program Manager - IBHS Autism Services

Location: Bryn Mawr, PA 19010 Date Posted: 07/01/2026 Job Summary The Program Coordinator will be involved in many facets of the ABA program operations including day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks. The Program Coordinator will work to maintain and grow the program census/caseload according to the program's objectives. Essential Functions Assess new referral service needs based on established criteria. Ensure children have proper insurance eligibility. Coordinate therapeutic services including collection of intake packet, coordination with clinical staff and recruiting teams, and maintenance of the schedule of services. Maintain a schedule of key deadlines for each case. Work with the clinical team to monitor effectiveness of services and reassess service needs. Maintain appropriate documentation of all care coordination/case management services in the electronic health record. Meet with clients and responsible parents within established parameters of the initial contact and maintain follow‑up meetings weekly. Establish and maintain coordination with all relevant parties. Collaborate with the clinical treatment team (BCBA, LBS, BHT) to ensure services are coordinated. Coordinate weekly service schedules of assigned providers. Support the collection and verification of weekly service hours and documentation for appropriate billing. Benefits & Advantages Medical, Dental, and Vision Insurance through United Healthcare. Paid Time‑Off, including Vacation, Sick, and 8 Paid Holidays. Long‑Term Disability and Life Insurance. 401k with a 6% match and a two‑year vesting schedule. Weekly Pay each Thursday. Qualifications To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily, react to change productively, and handle other essential tasks as assigned. Professional knowledge and experience in business operations, growth, staff scheduling, personnel management, and customer acquisition. Strong ethical conduct, respect for confidentiality, honesty, and integrity. Effective communication with internal and external clients in a polite, courteous, and cooperative manner. Education Bachelor's Degree or equivalent work experience. Preferred: Bachelor's degree in Marketing, Business Administration, or Healthcare Management. Experience 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation. Experience building and retaining customers.5 to 7 years experience managing and developing staff. Prior Practice Managers and Retail Managers encouraged to apply. Skills & Abilities Strong rapport‑building skills and ability to manage staff. Sense of urgency and ability to work independently toward assigned goals. Excellent time management and organization skills. Ability to manage multiple tasks, prioritize, and meet deadlines. Attention to detail and consistency in administering processes across the center. Superb communication skills, both listening and conveying information to management, staff, and families/clients. Professional appearance and presentation required. Computer Skills Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email/Outlook. Ability to keep accurate records, use the database, and track processes accurately. Working Conditions Exposure to constant or intermittent sounds may cause distraction. Considerable stress may occur due to meeting service requirements. Hours: 7:30 a.m. to 5:00 p.m.; may vary with recruitment projects. Full‑time: essential function of this position. Read and respond to emails and accept calls outside of work hours. Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers. #J-18808-Ljbffr Kaleidoscope ABA Autism Therapy Services