Medical Assistant Scheduler

The Surgical Clinic (TSC)

The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Job Description: Medical Assistant Scheduler

The Medical Assistant Scheduler is a dynamic, cross-trained team member who provides support across multiple roles, including surgery scheduling, patient services, and medical assisting responsibilities. This position ensures seamless clinic operations by adapting to various roles based on daily staffing needs and patient volume. The ideal candidate is highly organized, detail-oriented, and patient-focused, with strong communication and multitasking skills.

Essential Functions:

• Coordinate and schedule surgeries, pre-operative testing, and post-operative appointments.
• Obtain prior authorizations and verify insurance coverage for surgical procedures.
• Serve as the liaison between patients, providers, surgery centers, and insurance companies.
• Ensure all surgical documentation is complete and submitted in a timely manner.
• Provide detailed pre-op instructions to patients and answer questions regarding procedures.
• Room patients and document medical history accurately in the EMR system.
• Assist providers with minor in-office procedures and examinations.
• Prepare exam rooms and ensure cleanliness and proper stocking of medical supplies.
• Administer medications or injections as directed by providers (if certified).
• Support providers with documentation and follow-up orders as needed.
• Greet patients in a courteous and professional manner.
• Check patients in and out, collect co-pays, verify insurance, and update patient records.
• Schedule follow-up appointments and manage provider calendars.
• Answer multi-line phones and route calls or messages appropriately.

Qualifications and Requirements

• High School diploma or equivalent required.
• Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required.
• Completion of a Medical Assistant training program and/or certification (CMA, RMA, or CCMA) is preferred.
• One year of previous experience in a scheduling position in a healthcare setting is preferred.
• Strong knowledge of medical terminology and surgical procedures.
• Proficient in EMR systems (preferably eCW) and Microsoft Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Frequent use of hands, reaching, and handling.
• Occasional lifting of up to 25 pounds.