Client Service Manager

Job Description

Job Description

Account Manager – Client Services & Logistics

Schedule: Monday–Friday, 8:00 AM–4:30 PM
Job Type: Full-Time, On-Site
Starting Pay: $20.00+ per hour, based on experience

Join Our Team

A well-established warehousing, fulfillment, and logistics company is seeking a computer-savvy, detail-oriented Account Manager to serve as the day-to-day point of contact for a portfolio of existing clients.

This is a client service and operations position—not a sales role. You will focus on supporting current clients, processing orders, maintaining accurate information, and coordinating with internal operations teams. There is no cold calling or new-business prospecting.

The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment. Experience in client services, logistics, warehousing, fulfillment, or supply chain operations is highly desirable; however, training is available for the right candidate.

Key Responsibilities

• Serve as the primary point of contact for multiple client accounts
• Respond to client questions and provide timely updates
• Enter and maintain accurate information in internal systems
• Process customer orders and generate shipping labels
• Answer incoming calls and assist with general customer service needs
• Coordinate product returns and resolve order-related issues
• Work closely with warehouse and operations teams to meet client expectations
• Perform general office and administrative duties
• Monitor deadlines and follow up on outstanding requests
• Assist with special projects as assigned

Qualifications

Candidates must have one of the following:

• An associate or bachelor’s degree
• A technical school certificate in business, computer science, IT, or a related field
• At least three years of relevant professional experience

Skills and Experience

• Previous experience in logistics, fulfillment, warehousing, supply chain, account management, or client service is preferred
• Proficiency with Microsoft Office, particularly Excel, is required
• Strong general computer skills and the ability to learn new software
• Experience with Electronic Data Interchange (EDI) is helpful but not required
• Accurate data-entry and keyboarding skills
• Excellent attention to detail and commitment to quality
• Strong organization, time management, and problem-solving abilities
• Ability to manage multiple accounts, priorities, and deadlines
• Strong written and verbal communication skills
• Ability to work both independently and collaboratively
• Self-motivated, dependable, and able to prioritize responsibilities
• Positive, professional, and solutions-oriented attitude

If you are a quick learner, comfortable with computers, type at a moderate or fast pace, and take pride in accuracy, you could be a great fit for this position. The company is committed to finding the right person and is willing to provide training.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• SIMPLE IRA with company match
• Paid holidays
• Paid time off
• Opportunities for internal growth

Work Requirements

• This is a fully on-site position; remote work is not available
• Candidates must be able to reliably commute to West Greenwich, Rhode Island
• Local candidates are strongly preferred

Apply today for immediate consideration!

Your Complete Satisfaction is Our Number One Goal
Since 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.

Company Description

Your Complete Satisfaction is Our Number One Goal\r\nSince 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.