Tech Support Representative

Job Description

Job Description

SALARY RANGE

$50,862 – $64,357 / yr

POSITION TYPE

Non-Exempt (Hourly)

DEPARTMENT

Service Department

LOCATION

Camas, WA (HQ)

ABOUT FURUNO USA

Since 1948, Furuno has been a global leader in marine electronics technology. From pioneering the world's first commercially viable fish finder to creating state-of-the-art navigation systems, radar, sonar, and communication tools, Furuno products have earned an unparalleled reputation for reliability and outstanding performance among commercial mariners and recreational boaters alike.

At Furuno USA, we believe that every team member makes a direct, meaningful impact on our success. We foster a collaborative, supportive work environment where individual initiative is rewarded and technical excellence is celebrated.

YOUR ROLE

We are seeking a customer-focused, technically minded Leisure Marine Support Technician to join our dedicated Service Department. In this non-supervisory role, you will act as a primary technical expert and trusted advisor for our nationwide dealer network and passionate boaters utilizing Furuno's recreational marine equipment. You will diagnose complex technical challenges, provide installation and interfacing solutions, and maintain direct lines of communication across telephone, email, and web channels.

PRIMARY RESPONSIBILITIES

Technical Support & Customer Engagement: Provide high-quality troubleshooting, installation guidance, and replacement part guidance to dealers and boat owners via phone, email, and web forms.

Product Compatibility & Bench Testing: Test and evaluate new product features, interface Furuno

equipment with third-party devices to confirm interoperability, and provide structured feedback to our Product Development team.

Knowledge Base & Documentation: Continuously research technical issues, stay up to date on new release firmware/hardware, and author technical articles and FAQs for public release on our website.

Cross-Departmental Collaboration: Work closely with Customer Service to identify specialized components and communicate with external equipment manufacturers to resolve systemic issues.

Industry Representation: Attend specialized technical training seminars and occasionally staff key national boat shows to demonstrate equipment and assist customers in person.

CANDIDATE QUALIFICATIONS

Education & Experience

• Higher education or vocational/technical training specializing in Electronics preferred. In lieu of formal electronics education, 2+ years of hands-on experience with Furuno products or marine electronics is strongly preferred.
• Demonstrated aptitude for electronic equipment and customer support.
• Customer service or phone etiquette training is a plus.

Technical Competencies

• Proficiency in desktop operating systems, MS Office Suite (Word, Excel, Outlook), and internet research tools.
• Familiarity with electronic test equipment (multimeters, oscilloscopes) and standard hand tools.
• Ability to read technical wiring diagrams and system schematics.

What Success Looks Like: A high degree of initiative, sound independent judgment, and clear verbal/written communication skills. Because each day brings a new set of complex customer challenges, success requires a methodical problem-solving mindset and a positive, customer-first attitude.

WORK ENVIRONMENT & EXPECTATIONS

Daily Operations: This position operates primarily from our corporate headquarters requiring team members to be at their station and ready to handle dealer and user inquiries by 8:00 AM.

Physical Requirements : Primarily sedentary role involving extensive phone and computer operation. Continual use of hands in repetitive motions, sitting, and talking. Occasional handling, lifting, pushing, or pulling of product units weighing up to 50 lbs.

Minimal travel required for trade shows or off-site training.

COMMITMENT TO DIVERSITY & EQUAL OPPORTUNITY

Furuno USA, Inc. is an Equal Opportunity Employer. We are committed to fostering an inclusive, respectful workplace for all individuals. We welcome qualified applicants of all backgrounds, including those of diverse races, ethnicity, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We participate in affirmative action planning to promote equal employment opportunities.

Benefits: Employees (and their families) are covered by medical, dental, vision & prescription plans.  Employees are covered by basic life, long-term disability with optional coverage for short-term disability, voluntary life and supplemental insurance. Employees can enroll in the company’s 401K plan (company match) as well as a flexible spending plan. First year employees are eligible to receive 10 hours of PTO every month. PTO accrual increases with years of service. 3.33 hours of disability bank hours accrued monthly with a maximum benefit of 240 hours. 10 paid holidays annually.

Ready to Join the Furuno Team?

Submit your resume and cover letter detailing your experience with electronics or IT.

Location & Work Environment
This role is based out of our office in Camas, WA

About Furuno USA, Inc.
Furuno USA is a premier wholesale distributor of marine electronic equipment serving the U.S., Canada, and Latin America. Our Camas facility houses our corporate leadership, sales, and service teams, while our Denton, MD site handles distribution and regional service. We also operate a subsidiary in Panama to support our international reach.

Application Process
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. We thank you for your understanding and for considering a career with Furuno USA.

Furuno USA, Inc. is an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state or local law.

Company Description

Location & Work Environment\nThis role is based out of our office in Camas, WA\n\nAbout Furuno USA, Inc.\nFuruno USA is a premier wholesale distributor of marine electronic equipment serving the U.S., Canada, and Latin America. Our Camas facility houses our corporate leadership, sales, and service teams, while our Denton, MD site handles distribution and regional service. We also operate a subsidiary in Panama to support our international reach.\n\nApplication Process\nWe appreciate the interest of all applicants; however, only those selected for an interview will be contacted. We thank you for your understanding and for considering a career with Furuno USA.\n\n Furuno USA, Inc. is an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state or local law.