New Patient Care Coordinator Position (Tribeca Physical Therapy)
Tribeca Physical Therapy
Job Description
Job Description
Tribeca Physical Therapy is seeking an experienced, part-time Front Office Patient Care Coordinator to support our premium outpatient clinic.
This in-person, patient-facing role is ideal for someone confident on the phone and skilled at delivering exceptional hospitality while managing scheduling, insurance verification, payments, and new-patient follow-up in a fast-paced setting. We’re looking for a proactive, detail-oriented problem solver who enjoys working with people and supporting a team. You’ll help create a warm, seamless, hospitality-driven experience from a patient’s first call through every visit. This role begins part-time, with the potential to grow into a full-time position based on performance and business needs. Requirements- 3–5 years of front-desk experience required
- Healthcare insurance, billing, and collections experience preferred
- Strong sales and objection-handling skills, including converting inquiries into evaluations and following up with prospective patients
- Ability to thrive in a premium outpatient setting, delivering exceptional hospitality while multitasking effectively, anticipating patient needs, and solving problems quickly
- Flexibility and reliability, including the ability to adapt to changing priorities and occasionally cover shifts when a teammate is unexpectedly unavailable
- A collaborative mindset and willingness to support the team
- Manage front-desk operations, including computer work, phones, reports, statistics tracking, and scorecards
- Contact incoming leads from online sources and Facebook ads
- Schedule new-patient evaluations and follow up with prospective patients
- Welcome patients and prospective patients with a warm, VIP-level experience
- Check in new and existing patients; collect and review required paperwork
- Verify insurance benefits and obtain authorizations
- Collect patient payments and manage check-in/check-out procedures
- Schedule follow-up visits appropriately
- Help create an organized, positive, and enjoyable patient experience
- In person: 225 Broadway, 27th Floor, New York, NY
- Monday–Friday, 8:00 AM–1:00 PM
- Enjoy a beautiful Tribeca view while working with an exceptional team
- Growth-oriented — celebrates wins, welcomes feedback, and learns from challenges
- Professional and dependable — consistently punctual, accountable, and prepared
- People-oriented — genuinely enjoys connecting with patients and collaborating with a team
- Adaptable and flexible — remains composed and effective as priorities shift throughout the day
- Accrued paid sick leave
- Paid time off and holiday pay (f/t only)
- Health, dental, and other insurance options (f/t only)
- 401(k) plan
- Continuing education reimbursement (f/t only)
- Mentorship and sales-training workshops
- Advancement opportunities (f/t only)
- Complimentary use of the fitness center
- Tribeca Physical Therapy Team
Vacancy posted 2 days ago
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