IT Support Specialist

Job Description

Job Description

We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment.

Responsibilities:
• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.
• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.
• Manage user account support tasks within Active Directory, including access updates and basic account administration.
• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.
• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.
• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.
• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.• Experience providing help desk or desktop support in an IT environment.
• Working knowledge of Active Directory for user account and access-related support.
• Hands-on experience supporting Microsoft Windows and Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
• Familiarity with managing and updating service desk tickets in a structured support process.
• Strong communication skills with the ability to explain technical solutions clearly to end users.
• Ability to prioritize multiple support requests and maintain attention to detail in a fast-paced setting.