Collections Representative

DESCRIPTION

The position reports directly to the Business Office Supervisor for all matters, including job duties, performance evaluations, approval of leave, and for other assignments as deemed necessary for the benefit of the Baton Rouge Orthopedic Clinic (BROC). The position will be at our Bluebonnet Main Campus. This positions overall duty is to ensure payments for services are collected in a timely, efficient, and accurate manner. We are looking for someone who has a good base knowledge on insurances, collection laws, and some medical terminology.

Duties:

• Maintain neat and organized work area. Report safety issues to the Billing Supervisor or Risk Management/Safety Officer immediately.
• Work efficiently and manage time wisely. Assist other employees when all duties are complete or as dictated by significant need.
• Communicate any problems, difficulties, or concerns regarding job duties to the Business Office Supervisor or CEO.
• Perform all duties consistently and without significant error.
• Meet all deadlines and timeframes for completion of assignments.
• Represent BROC in a professional manner at all times. Demonstrate outstanding ability to interact positively with physicians, staff, and "external" customers (e.g. patients, family members, vender representatives, home health etc.). Exhibit good communication skills with physicians, patients, supervisors, and co-workers at all times.
• Maintain a harmonious relationship with other BROC employees in order to accomplish the duties and responsibilities of the position and to carry out the overall mission of the Clinic. Notify Business Office Supervisor, Clinic Manager, or CEO of issues with other employees or patients that can not be amicably resolved.
• Work and relate cooperatively with all other employees of BROC to assure optimum care for the patients of BROC and to achieve standards of care set forth by the BROC medical staff.
• Adhere to the BROC Compliance Plan as it pertains to the above specific job duties. Use best efforts to maintain compliance by following the BROC Compliance Plan, attending BROC compliance education, following medical documentation guidelines, and communicating concerns regarding compliance issues.
• Perform accurate and complete documentation in the patient's medical record, when applicable.
• Maintain patient confidentiality according to the HIPAA standards of privacy and security.
• Adhere to the BROC Personnel Policies Manual and its contents.
• Perform other reasonable duties as assigned by Business Office Supervisor, Clinic Manager, or CEO.

Experience:

• Customer service: 1 year (Preferred)
• EPIC
• Medical collection: 2 years (Required)

REQUIREMENTS

• High School Diploma or equivalent
• Experience in medical collections (highly preferred)
• Ability to learn computerized medical office work

At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patients' outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities.