Universal Sales Representative

B2C Telesales Agent (Universal Sales Representative)

Shape what's next in dental technology. Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. We don't just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow.

Are you a driven sales professional who excels in a fast-paced, high-performance, contact center style sales environment? DentalPlans.com is looking for an enthusiastic B2C Telesales Agent (Universal Sales Representative) to join our team. In this inside sales role, you'll be helping consumers across the country find the right Dental Savings Plan (DSP) to fit their needs while achieving and exceeding your own sales goals. This position is remote within the United States with up to 10% travel as needed.

About the Role

You'll handle both inbound and outbound calls, connect with a diverse range of customers, and guide them through plan options with confidence, professionalism, and genuine care. If you're self-motivated, performance-oriented, and passionate about helping people, this is your chance to make a real impact while growing your career. At DentalPlans.com, you'll be part of a collaborative, high-achieving sales team that celebrates success and supports your growth. You'll have the tools, training, and coaching to excel plus the satisfaction of knowing your work directly improves access to affordable dental care. This is a full-time (40 hour/week) role. The exact shift will be determined based on business needs at the time of hire, with a possible start time between 8:30am and 10:30am EST and a possible end time between 5:30pm and 7:00pm EST. Candidates may reside in any U.S. time zone as long as they are able to work the assigned hours.

Required Qualifications

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
• Typically a Bachelor's Degree or global equivalent in related discipline.
• May hold one or more industry certifications; professional certification may be required to advance.
• Experienced in Microsoft Excel, and Microsoft Word
• Experience/expertise in software revenue recognition and ASC 606 standards
• Knowledge of HFM and Great Plains or comparable financial systems
• Knowledge of Outlooksoft or comparable consolidation/reporting tools
• Proficiency and ability to learn in various related computer software applications
• Knowledge of US GAAP
• Strong ability to understand and communicate financial concepts
• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
• Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Follow a proven sales and compliance call flow to ensure quality and consistency
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes

Bonus Qualifications

• Bilingual (English and Spanish) or multilingual
• Experience working with dental savings plans or health insurance
• Experience using NICE CXOne

The base pay for this role is $15.00 per hour plus tiered, uncapped commission, which is not included in the stated hourly rate. Average commission is typically $1,500-$2,500 per month, with top performers earning around $4,000-$7,000 in monthly commission. What you'll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.