Counter Fraud Claims Handler

This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. Location: Liverpool with hybrid Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm Salary: £26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your role. What you'll be doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What we're looking for: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Benefits: Maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support and free counselling available Flexible benefits, including early access to salary via internal platform Hybrid working options to support work-life balance and individual needs Mindful Employer – championing mental health and wellbeing Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities Menopause Friendly accredited – supporting every stage of life Armed Forces Covenant signatory – honouring those who serve #J-18808-Ljbffr The Granite Group