Warehouse Lead

Warehouse Lead

The Warehouse Lead is a hands-on, working lead role responsible for coordinating daily warehouse activities and supporting the Warehouse Supervisor in executing warehouse and/or receiving operations. This role serves as a point of contact on the floor, helping ensure orders are prepared, documented, and shipped accurately and on time while maintaining a safe and organized work environment.

This is an operational role that includes performing hands-on warehouse duties, including operating a forklift/stand-up reach as needed to support warehouse and/or receiving material movement.

The Warehouse Lead does not have direct supervisory authority and does not make decisions related to hiring, discipline, corrective action, scheduling, or performance evaluations. All employee-related issues are reported to and handled by the Warehouse Supervisor.

The work schedule is Monday through Friday, with potential weekend work based on business needs.

Key Responsibilities

Warehouse Operations & Coordination

• Coordinate daily warehouse activities, including organizing orders, preparing shipments, and ensuring finished goods are packed and shipped accurately and on time.

• Prepare, verify, and organize warehouse documentation to ensure accuracy and completeness.

• Operate a forklift/stand-up reach and other material-handling equipment as needed to load, unload, stage, and move finished goods and materials.

• Ensure shipments align with customer orders, carrier requirements, and internal procedures.

Floor Leadership & Support

• Serve as a day-to-day point of contact for warehouse associates regarding workflow, priorities, and standard operating procedures.

• Provide direction and support to team members during daily operations to help maintain efficient workflow.

• Escalate employee concerns, attendance issues, performance concerns, or safety violations to the Warehouse Supervisor for review and action.

• Support onboarding and training of new warehouse associates by demonstrating proper processes, equipment use, and safety expectations.

Inventory & Cross-Functional Coordination

• Work closely with warehouse and inventory teams to ensure materials are accurately received, logged into Deacom, and stored appropriately.

• Communicate warehouse-related issues (delays, damages, discrepancies) to the Warehouse Supervisor and Customer Service team for resolution.

• Partner with Customer Service and Sales to relay shipment status and operational updates as needed.

Safety & Compliance

• Follow all safety policies and encourage safe work practices, including proper material handling and equipment use.

• Safely operate forklifts and material-handling equipment in accordance with company policies and OSHA regulations.

• Identify potential safety concerns and report them to the Warehouse Supervisor.

• Support safety initiatives by reinforcing training and participating in safety discussions or audits as requested.

Continuous Improvement

• Identify opportunities to improve warehouse processes, efficiency, and accuracy.

• Provide suggestions and feedback to the Warehouse Supervisor for process improvements related to packing, warehouse methods, and turnaround time.

Education

• High School Diploma or GED required

Qualifications

• 3+ years of experience in warehouse and logistics.

• Prior experience operating a forklift; valid forklift certification or ability to obtain certification required.

• Experience with warehouse software and ERP systems (Deacom preferred).

• Strong organizational and communication skills.

• Ability to coordinate work and support team members without direct supervisory authority.

• Comfortable working in a fast-paced manufacturing environment.

• Ability to lift up to 50 pounds and perform physical tasks as required.

Key Clarification

• This is a non-exempt working lead role.

• No authority over hiring, discipline, evaluations, or corrective action.

• All employee-related matters are reported to the Warehouse Supervisor.

• Focus is on coordination, support, and execution, not supervision.