Senior Manager, Operations

Job Title: Senior Manager, Operations Location: Hybrid (U.S.); New York preferred Employment Type: Full-Time About Blooming Health Blooming Health is a mission-driven, Series A startup transforming how social care is delivered across the United States. Leveraging AI and innovative technology, we empower community-based organizations, health systems, and public agencies to engage hard-to-reach populations and improve outcomes at scale. We’re addressing one of the most important challenges in healthcare equity—bringing timely, accessible care to underserved populations—and we’re doing it with the power of automation, data, and deep partnerships. Role Overview We are seeking a strategic and execution-focused Senior Manager, Operations to join our leadership team at a critical inflection point in our growth. As we scale our operations, you will serve as a key partner to the COO, working across departments to streamline and integrate our core operational processes. This is a high-impact role focused on optimizing how our customer-facing teams (Sales, Customer Success, Account Management) interface with Product, Enterprise Implementation, Compliance, Security, and Technical Operations . You will be responsible for operationalizing feedback loops between teams, driving automation and efficiency across workflows, and ensuring that we deliver a seamless, best-in-class experience to every customer. If you're energized by building systems, driving results, and leading with empathy—while improving social care delivery for millions—this role is for you. Key Responsibilities Operational Leadership: Design, implement, and continuously improve core operational processes across the organization, ensuring alignment and accountability between teams. Cross-Functional Enablement: Act as a connective leader between customer-facing teams (Sales, Customer Success, Account Management) and internal teams (Product, Technical Ops, Compliance), ensuring that insights flow seamlessly and execution is coordinated. Customer Journey Optimization: Map and improve the full customer lifecycle—pre-sale through implementation to ongoing account success—with a focus on quality, speed, and satisfaction. AI & Automation Champion: Identify opportunities to automate workflows and deploy AI tools internally to increase efficiency, reduce friction, and scale operations. Feedback Translation: Take frontline customer feedback and translate it into structured insights for Product; ensure that new product releases are operationalized and successfully adopted across teams and customers. Data-Driven Decision Making: Track key metrics, and use analytics to guide prioritization, team performance, and strategic improvements. Team Development: Play a foundational role in building and scaling the Operations function. Recruit, onboard, and develop a high-performing team over time. Strategic Projects: Lead cross-functional initiatives tied to growth, compliance, and process improvement in collaboration with the COO and executive leadership. Qualifications 7+ years of experience in Operations at a high-growth SaaS company, with increasing levels of leadership and cross-functional responsibility. Proven success optimizing internal operations and enabling collaboration between sales, customer success, and product teams. Deep operational understanding of SaaS business models, especially in complex enterprise or government-facing environments. Strong track record of using AI, automation, or technology tools to drive internal efficiency and scale. Excellent communication, project management, and organizational skills—able to manage multiple priorities and stakeholders. Strong analytical mindset; comfortable working with data to guide decisions and performance improvements. Passion for customer experience, with a "no task is too small" mindset and a drive to ensure excellence at every touchpoint. Experience in or strong familiarity with public health, community-based organizations, government agencies, or health systems is a strong plus. Leadership presence with the ability to influence and drive change across teams and levels. Bonus Points Background or academic training in public health or health systems. Familiarity with compliance and security requirements in healthcare (HIPAA, HITRUST). Experience in leading enterprise implementation projects or onboarding complex customers. Why Join Blooming Health? Be part of a mission-first team transforming social care in the U.S. Collaborate with thoughtful, diverse, and driven peers who care about impact. Help shape the operational engine of a fast-scaling startup. Competitive salary, equity, and benefits. Hybrid work setting with a high-trust culture. Career growth opportunities as we continue to scale rapidly. Blooming Health is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building an inclusive and supportive environment for all team members. #J-18808-Ljbffr Gobloominghealth