Business Systems Analyst Senior

Business Systems Analyst Senior

Reporting to the Director of Application Services, the Business Systems Analyst Senior works closely with Ross staff, Ross IT and subject matter experts on software integration and configuration projects focused primarily on CRM (customer relationship management) applications. The Business Systems Analyst Senior provides strategic analysis and technological expertise to identify current and emerging business issues and create high impact business intelligence solutions using Salesforce and data from other Ross platforms. This role implements solutions for system improvements while ensuring seamless integration with existing systems. This role will also be responsible for developing standard and custom reporting, and coordinating with project and end user governance on configuration of key systems. The role will deliver excellent customer service and to interact in a highly effective manner with other team members, users and management.

This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Responsibilities:

• Participate in evaluating current and new system solutions and make strategic technical recommendations for system enhancements and extensions with the Project Manager and Salesforce Lead Administrator.
• Analyze the impact of policy and process decisions on current and proposed processes.
• Collect and analyze strategic business requirements and develop strategies to address needs
• Work with Ross units to develop detailed project plans, milestones, business & functional requirements for project implementation, including use cases and user stories.
• Leads problem analysis, troubleshooting, and resolution for system-wide issues.
• Guide and train other business analysts and developers in Ross IT in how to use Salesforce processes and data to achieve business needs for the school.
• Assist Ross unit staff in effectively implementing Salesforce for their business needs.
• Serve as a technical liaison/consultant to U?M ITS, Ross IT/Salesforce Governance Committee, and external vendors in designing, implementing and maintaining products used by Salesforce for the school.
• Support the University-wide vision of a CRM Enterprise Solution by developing partnerships across campus for knowledge exchange and coordinated efforts.

Reporting:

• Develop and run custom queries to obtain specialized data to better manage day to day processes and in response to requests.
• Develop methods to enable staff to independently obtain real-time, formatted reports using technology tools and products (e.g., Tableau, Salesforce Reports, Business Intelligence, M-Reports, data warehouse products).
• Work closely with Ross functional staff and Marketing and Communications to define models that incorporate data relevant to their work processes and strategic goals.
• Provide ongoing strategic consulting and expertise in Salesforce data analysis, communications and reporting.

Training/CRM Support:

• Generate training documentation for CRM end-users for departmental processes.
• Ensure end-user adoption through developing and delivering ongoing training.
• Implement and manage internal communication channels to encourage user communication.

Programming, Skill Building:

• Manage, troubleshoot and develop new scripting processes to automate data entry, reduce duplicate Salesforce records, and increase the availability of useful data.
• Engage in online and classroom training opportunities to expand and extend technical and leadership skills

Required Qualifications:

• Bachelor's degree and at least 5 years of business analyst experience, or an equivalent combination of education and experience
• Experience in gathering, translating, prioritizing and documenting detailed business & functional requirements; conducting user acceptance testing and end user training
• Ability to assess the impact of new requirements for project implementation on all upstream and downstream applications, systems and processes
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Exceptional verbal and written communication skills effectively at all levels of the organization
• Demonstrated ability to learn new software, understand technical information and communicate it to others using clear, concise and user-friendly language, critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs

Why Work at Michigan?

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible work arrangements
• Access to the onsite Fitness Center at Ross

Modes of Work:

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Additional Information:

Salary Information: The salary offer range for this position is $82,800 to $107,000. Salary offers are determined based on several factors, including a candidate experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be offered the top of the range.

Application Deadline:

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement:

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.