Experienced Service Manager

Job Description

Job Description

Are you a proven service leader with import brand experience and a drive for results? We’re looking for you.

Bay Ridge Auto Group is seeking a highly experienced Service Manager to lead one of our fixed ops departments. This is not an entry-level leadership role—we’re looking for someone who’s run a successful service department, understands the flow of a high-volume shop, and knows how to motivate a team to deliver both profitability and an exceptional customer experience.

What We’re Looking For:

• Proven track record as a Service Manager with at least 3–5 years of leadership experience.
• Background must include Honda, Toyota, or Mazda (OEM experience required).
• Reynolds & Reynolds experience is mandatory—no exceptions.
• Deep knowledge of KPIs: effective labor rate, hours per RO, gross profit, CSI, etc.
• Ability to manage advisor performance, technician workflow, and customer satisfaction simultaneously.
• Clear communication, structured processes, and a proactive leadership style.

Key Responsibilities:

• Oversee daily operations of a busy fixed ops department.
• Manage a team of service advisors, dispatchers, technicians, and support staff.
• Drive profitability while ensuring high CSI and consistent service retention.
• Monitor, report, and improve key performance metrics.
• Ensure full compliance with OEM standards and internal processes.
• Hire, train, and develop service team members for long-term growth.
• Partner with Parts and Sales departments to support a cohesive dealership operation.

Why Bay Ridge Auto Group?

• Family-owned and operated group with multiple high-performing locations.
• Supportive executive leadership and forward-thinking culture.
• Volume-driven stores with strong customer bases and brand loyalty.
• Real opportunity to take ownership of a department and lead it to the next level.

Compensation & Benefits:

• Highly competitive base salary + monthly performance bonuses.
• Full medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and personal days.
• Union benefits (where applicable).
• Growth potential within a large and growing group.

If you’re ready to lead from the front and make a lasting impact, we want to hear from you.
Apply today with your resume and a brief summary of your Honda, Toyota, or Mazda service leadership experience.