Patient Service Coordinator - Urology

Be the Best at Getting Better

Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust benefits package
• Generous PTO to promote work/life balance
• Special interest groups
• Referral bonus program (top leader number of employee referrals in the industry)
• Wellness programs
• Employee discount programs
• Supportive culture
• Awards & recognition
• Flexible scheduling
• Rewarding compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

This role is based in Norwich and requires coverage at other regional Urology sites as needed, including Waterford, Plainfield, Mystic and Storrs bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Duties include but is not limited to:

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Qualifications

• Strong working knowledge of insurance requirements and basic medical terminology.
• Relevant experience in a fast-paced medical office highly preferred.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• High school diploma or equivalent preferred
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!