District Service Manager

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. 

Summary of Duties and Responsibilities

This role is responsible for leading and managing field installation operations within the assigned geographic area and/or designated location(s). The incumbent is responsible for developing strategy and tactics for driving install operational activities as well as all customer service functions and DSO target achievement activities within the branches in their district. 

This individual will drive culture change within local teams with a strong focus on connecting the field and sales teams as one team, as well as ensuring there is a strong focus on national account and local customer service, organic growth and delivering all P&L performance goals within their branches. These individuals provide leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement. A focus on achieving and promoting the Securitas culture to enhance overall business performance. The District Installation Manager (DIM) reports directly to the DGM. The DGM works in coordination with the District Service Manager (DSM) and Regional Sales Manager (RSM) to ensure the delivery on all projects and driving service within the district. The DGM reports directly into the Regional Vice President and works in alignment with the Regional Finance Manager (RFM) and Regional Project Administrator (RPA).

Major Duties and Responsibilities

• Develops, defines,communicates,and executes the district install/operations business plan in conjunction with the RVP and the RVP’s team.
• Develops and leads district team and ensure connectivity between sales,installation,and service functions. 
• Provides strong coordination and support between sales, district field and national account central operations functions to ensure smooth and consistent scoping and execution of projects
• Takes ownership for driving,institutionalizing,and sustaining profitable business practice within the branches ensuring both field operations and sales (in alignment with national and regional sales leadership) incorporate it in their work.
• Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met.
• Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals.
• Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement.
• Drives DSO metrics and manages Accounts Receivable activity for the district.
• Ensures the local management team understands, enforces, communicates and is overall accountable to the safety program within the respective field operations teams.
• Implements & maintains a standardized, highly responsive technician labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area.
• Develops high performing leadership teams, talent base and bench strength
• Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers
• Continually drives to improve department processes to improve customer quality and branch efficiency
• Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements.
• Drives ongoing employee recognition for performance and employee engagement through associate meetings, communications, etc.
• Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Other duties as assigned.

Job Requirements (Knowledge, Experience, Skills and Abilities)

• Bachelor’s degree in business related discipline or equivalent experience
• 5+ years of experience in managerial experience (operations and sales) in the electronic security or related industry. 
• Experience in managing adistrict/regional marketwith multiple locations
• P&L management experience at a district level
• Strong leadership, interpersonal and influencing skills
• Strong strategic and tactical thinking and execution abilities in afast-pacedenvironment
• Experience managing labor spend as a percentage of revenue
• Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers
• Experience with Microsoft Office (Outlook, Word,Excel,and PowerPoint) and other company systems/toolsi.e.,ERP, CRM, etc.)
• Effective verbaland written communication skills
• Ability to travel as needed through conventional means
• Ability to perform occasional lifting, intermittent standing and sitting for long periods of time

Securitas Technology Offers Comprehensive Benefits Including

• Opportunity for annual merit pay increases
• Shift differential based on shift
• Paid company training
• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation,holiday,and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.