Quality Manager

Job Title: Quality Manager Location: USA – Fort Worth, Silver Creek Rd Division: Solutions Time Type: Full Time Position Summary The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse, including receiving, shipping, and related functions, and for tracking, investigating, and correcting OS&D (over, short, and damaged). Essential Duties And Responsibilities Develop and maintain the site QMS documentation such as procedures, work instructions, and visuals, and make recommendations regarding procedures and standards to maintain process quality. Support all client related and applicable QMS requirements. Coordinate all requirements related to the 5 Star Site Certification Program. Manage requirements related to Quality & Training. Create and maintain HACCP programs to support Food Safety Policy and Food Defense Plan when applicable. Ensure site compliance with applicable GMP standards and FDA regulations. Establish and maintain quality standards for all critical functions supporting the operation. Train site management and employees on the QMS components and requirements. Lead site teams to respond to client complaints and internal errors, conducting root cause analysis and implementing corrective and preventive actions. Serve as the primary contact for external or internal audits, and develop resulting action plans. Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management. Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients. Develop and monitor key performance indicators and metrics for quality-related processes. Participate in all required department quality-related meetings. Adhere to all company policies, procedures, and regulations. Sponsor the site Training Program, including coordinating training documentation. Perform other duties assigned by the site General Manager as necessary to achieve client satisfaction. Education & Experience Must have a High School diploma or GED; Bachelor’s degree preferred. Preferred 5 years of experience in a medium to large warehouse in a management capacity. 2 years of experience as a Quality Manager. Knowledge of warehouse operations with basic GMP as necessary. Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF. Computer Skills Strong computer skills and MS Office applications are preferred. Certificates & Licenses Quality-related certifications are preferred. Language Skills English (reading, writing, verbal) Spanish speaking skills preferred. Business communication skills. Mathematical Skills Medium to high skills necessary. Other Skills Effective communication skills. Good supervisory and people skills. Ability to develop work instructions, procedures, and visual aids to support the operation. Work overtime as dictated by business, whether mandatory or voluntary. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, ranging from mild to moderate. Core Competencies Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Physical Demands Occasional Bending Frequent Walking and Standing Constant Sitting Lift/Carry 11-20 pounds; reach above shoulder, squat, or kneel. Work Environment While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV - Global Transport and Logistics