Team Leader

Team Leader

Program: SHOPP Case Management Program (CMP) Program Operation: Following a Hybrid Model, 35 hrs. weekly

Position Title: Team Leader Employment Status: Full-Time, 35 Hours per Week (Hybrid) Reports To: Program Director and Assistant Director Supervises: All program support staff, including interns/volunteers Funding Source: NYC Aging

Salary Range: $70,000-$75,000

Candidates must hold a Master of Social Work (MSW) degree from an accredited institution. A master's degree is required to be eligible for the higher salary range, along with a minimum of two years of relevant experience.

About SHOPP: SHOPP's mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and supportive services. Key programs include the Case Management Program (CMP), Community Care Network Program (CCNP), VIP Elder Justice and Crime Victims Program, NY CONNECTS, multiple senior centers, Caregiver Support Program, and SHOPP Supportive Options and Services through the SARA Project.

Position Summary: The Social Worker Team Leader oversees one of three CMP case management teams, providing leadership, clinical supervision, and direct services to frail older adults with long-term care needs who wish to remain in the community. This role ensures high-quality, strengths-based case management, supports program administration, and fosters a collaborative team environment.

Key Responsibilities:

• Direct Services: Conduct and monitor client assessments, reassessments, and care plans; provide clinical interventions and maintain complete, accurate documentation; authorize services and manage waiting lists in consultation with the Program Director; coordinate with community resources and referral sources to ensure timely, appropriate services
• Supervision & Leadership: Lead and supervise a team of case managers and direct service workers; maintain a collaborative, team-based approach to caseload management; conduct individual and group supervision, performance evaluations, and staff development; manage schedules, timesheets, and support social work student field placements
• Program Administration: Monitor case management goals, outcomes, and service delivery quality; maintain program records and reports for funders; conduct outreach, community presentations, and represent SHOPP at professional meetings; support program planning, policy implementation, and compliance with contractual obligations; maintain and update resource directories and ensure staff training/certification requirements are met; assist with recruitment, onboarding, and professional development of staff

Qualifications: Candidates must hold a Master of Social Work (MSW) degree from an accredited institution. A master's degree is required to be eligible for the higher salary range, along with a minimum of two years of relevant experience. Experience in social services, preferably with older adults and community-based case management. Strong leadership, clinical, problem-solving, and team-building skills. Bilingual Spanish/English preferred. Computer literacy mandatory; familiarity with NYC AGING Peer Place systems helpful.

Work Schedule & Conditions: Hybrid schedule; minimum of two days per week in the office. Availability for evenings and weekends to support program events. Travel to community events and fieldwork as needed. Required attendance at in-person meetings, trainings, and program events.

Background Check Notice: All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off, 403(b) Retirement Plan, Vision insurance.

Equal Employment Opportunity SHOPP is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.