Assistant Manager

Company Overview We are a values-driven ice cream shop committed to creating a welcoming environment for both our guests and our team. Our focus is simple: serve great ice cream, treat people with respect, and make every visit a bright spot in someone’s day. Company Overview We are a values-driven ice cream shop committed to creating a welcoming environment for both our guests and our team. Our focus is simple: serve great ice cream, treat people with respect, and make every visit a bright spot in someone’s day. We believe in growing leaders from within, investing in training, and building a culture you can genuinely be proud to be part of. The Opportunity As an Assistant Manager, you will play a key role in running the shop day to day, leading a team of scoopers and shift leads, and making sure every guest leaves happier than when they arrived. This is a hands-on leadership role where you’ll be on the floor, coaching, problem-solving, and setting the tone for the team. If you’re ready to level up from crew or shift lead into real leadership responsibilities, this role gives you a clear path toward becoming a Shop Manager, with paid leadership training and plenty of chances to grow. What You'll Do Lead, coach, and support scoopers and shift leads so every shift runs smoothly and guests have a great experience. Own key daily operations such as cash handling, inventory checks, scheduling support, and opening/closing the shop. Set and model high standards for guest service, and train team members to deliver friendly, consistent, efficient service. Help your team learn and grow by giving feedback, celebrating wins, and building a positive, accountable culture. Support community events, promotions, and shop goals that strengthen our brand and bring guests back. What Success Looks Like Within your first few months, you are confidently running shifts, handling openings/closings, and keeping operations smooth without constant oversight. Your team looks to you for guidance, and you regularly coach scoopers and shift leads to improve service, speed, and teamwork. Guest feedback is consistently positive, with fewer service issues and quick, professional resolution when problems arise. The Shop Manager can step away knowing you will maintain standards, support the team, and help the shop hit its daily and weekly goals. What We're Looking For Previous leadership or supervisory experience, ideally in food service or retail. Strong communication and problem-solving skills, especially in busy or high-energy environments. Reliability, a positive attitude, and a strong sense of accountability to your team and guests. A genuine drive to grow, learn, and help others develop their skills and confidence. Compensation And Benefits $20–$24 per hour (including tips). Free ice cream, flexible schedules, and paid leadership training. Real growth path with Assistant Manager as a step toward Shop Manager. #J-18808-Ljbffr Ben & Jerry's Connecticut