Municipal Account Manager

Primary owner of municipal growth + retention and the full contract lifecycle (contracts, amendments, renewals, pricing actions, and compliance). Ensures municipalities receive consistent, compliant service while protecting revenue, margin, and contractual obligations. Reporting & Scope Reports to: VP of Business Development Works closely with: Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals) Geographic scope: Multiple states as assigned (municipal boundaries) How the Work Flows (Coordinator vs Manager) Coordinator = day-to-day connection + tracking + routing work (emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing) Manager = owner of outcomes + escalation + decisions (contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement) Core Responsibilities (organized by function) Capture New Municipal Partnerships & Relationship ownership & stakeholder management Capture new long-term Municipal Partnerships Own municipal relationships and serve as primary point of contact for executive/escalated issues Represent the company at municipal meetings, councils, boards, and events Build multi-year (2–3 year) pre-RFP strategies and relationship health plans Contracts, renewals, and pricing actions (PI ownership) Own all municipal contracts and amendments (including contract “fixes” via addenda) Own all municipal renewals and pricing increases (PI) Improve contract terms for: Operational efficiency / labor reduction Profitability Renewal “lock-in” PI security / CPI language Bond/insurance/cost-impacting clauses Franchise Fees Compliance, risk, and contractual performance Ensure compliance with all contract terms and municipal requirements Ensure internal/external alignment with federal/state/local government requirements Ensure COIs and performance bonds are current and properly received Ensure reporting requirements are fulfilled Ensure Franchise Fees are correctly established, distributed on time and accurate with internal and external stakeholders Issue resolution & operational alignment Oversee escalated municipal issues and ensure closure Own service transitions and unresolved issues reviews with stakeholders Proposals, pro formas, and pipeline development Develop proposal content, pricing, requirements completeness; submit to Marketing Obtain VP/RVP approvals in advance (proposal content/program structure) Lead municipal contract content development and negotiations Documentation & systems accuracy Ensure accurate documentation across systems (Notion, SharePoint, and other required platforms) Ensure “system of record” clarity and up-to-date contract artifacts Operating Cadence Daily Review municipal inbox/escalations (from Coordinator triage) Communicate with municipal stakeholders as needed Review Coordinator update pack (transitions, FOIA, calendars, PI tracker) Address escalated service/billing/ops issues and assign owners Confirm documentation updates in systems of record Progress at least one growth/proposal/renewal item per day (to avoid “all urgent, no pipeline”) Meet with Coordinator + Administrator (+ VP as scheduled) to review: Open items / escalations Transition progress and blockers Upcoming deadlines / reporting obligations PI timeline status / approval process Coordinate with Ops, Billing, CS leaders (exceptions + trends) Weekly update to VP including: Pipeline growth (30/60/90) Upcoming RFPs Proposals + pro formas MTD PI capture vs budget (30/60/90 view) Monthly Scheduled check-ins with municipal partners (relationship health) Compliance review (contract law alignment, reporting obligations) FOIA responsiveness + risk review Financial and service performance review (internal) COI/bond audit (what’s expiring in next 30/60/90) Attend one safety meeting at a rotating site; report highlights/risks to VP Relationship health and risk grading (per municipality) VP alignment on strategy and priority pursuits Annual New contract year-1 true-up (pro forma measured to performance) Scored annual pipeline for next year by September 1 Annual events plan + budget submitted by September 1 Minimum annual in-person touch with every municipal customer (retention standard) Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reports Authority & Accountability Final accountability for municipal outcomes (retention, renewals, growth, compliance) Authority to direct coordination efforts across departments (through leadership alignment) Responsible for accuracy of: contracts, renewals, pricing actions, reports, and public-facing information Responsible for timely escalation and resolution #J-18808-Ljbffr Ecowaste Solutions