IT Support Specialist Intern

Team Gilbert – Information Technology (IT) Support Specialist Interns We have an exciting opportunity for two information technology (IT) support specialist interns who are innovative and driven to partner with business partners on front‑line support and resolution of hardware and software‑related issues. This position is responsible for service, installation, and maintenance of computers, laptops, peripherals, and other related equipment throughout the town by means of troubleshooting, prevention, and repair. Qualifications Excellent customer service and communication skills Ability to work collaboratively in a customer‑facing team environment Strong problem‑solving skills and a solutions‑oriented attitude Associate’s degree in technology or a closely related field 1+ year of recent service desk experience with a variety of operating systems, software, hardware, and applications for 1,200+ users, computer repair, troubleshooting and staging of PC hardware, and customer service A+ certification desired but not required Network+ certification desired but not required Familiar with Microsoft Windows, Microsoft Office (M365), Apple OS/IOS (MacBook Pro, iPhone, iPad) Skill in Active Directory network environments Knowledge of Intune Knowledge of MDM (Jamf, Maas360) Skilled in research methods for solving complex repair problems Adept at installing, imaging, diagnosing, and resolving problems with personal computer hardware, related peripheral devices, software, and network services, and installing local and network‑connected printers Ability to troubleshoot and provide client support of network security, software, operating system, and system performance issues Internship Details Interns must be enrolled in an accredited college institution as undergraduates. This is an at‑will, part‑time position (up to 20 hours per week) available during Monday–Thursday, 7 am–6 pm. The internship is semester‑long for Fall 2026, with potential extension into Spring 2027, and the anticipated start date is August 17 2026. EEO Statement Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at View phone number on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Town-of-Gilbert