Patient Service Representative Manager

Job Description

Job Description

Eye Health Vision Centers have been proudly providing the Dartmouth, Fairhaven, Fall River, Taunton MA and Middletown RI communities with advanced technology and eye care services for over four decades. 

Lead the team that creates the first and last impression for our patients.

We are seeking an experienced and enthusiastic Patient Service Representative Manager to join our Ophthalmology and Optometry practice.

This is an excellent opportunity for a healthcare front-office professional to make a meaningful impact on both the patient’s experience and the success of the practice.

As our Patient Service Manager (PSR), you will lead our patient service team and oversee front-office operations including scheduling, registration, insurance verification, patient communication, check-in/check-out, and daily clinic workflow.

This position is based onsite in Dartmouth, MA Monday – Friday.

What You'll Do

• Lead, coach, and develop our Patient Service Representative team.
• Ensure patients receive exceptional service at every interaction.
• Oversee scheduling, registration, insurance verification, patient referrals, and check-in/check-out.
• Address patient concerns and resolve issues with professionalism and empathy.
• Monitor front-office performance and implement process improvements.
• Promote a positive, accountable, and team-oriented workplace.
• Oversee the training of all front office staff
• Conduct audits
• Complete daily batches and take care of deposits
• Seek out and identify areas of improvement regularly; research, plan, and develop action plans for immediate implementation
• Adjust training, processes, or staffing as needed to ensure a smooth workflow
• Lead huddles
• Daily and weekly reports

What We're Looking For

We're looking for a people-focused healthcare leader who is organized, dependable, and comfortable working in a fast-paced medical environment.

The ideal candidate has:

• Healthcare front-office experience
• Previous supervisory or management experience
• Strong knowledge of scheduling and insurance processes
• Excellent communication and customer-service skills
• Strong attention to detail
• The ability to coach and motivate a team
• Experience with EMR/practice-management systems
• Ophthalmology or Optometry experience is strongly preferred
• Associate or bachelor’s degree preferred but not required
• Ability to work on an occasional Saturday for post-ops

Requirements:

• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 
• Computer skills

Why Join Us?

We believe exceptional patient care begins with an exceptional patient experience. You'll have the opportunity to lead a talented team, improve how we serve our patients, and play an important role in the continued growth of our practice.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all duties to be performed.

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.