Technical Support Engineer II

Technical Support Engineer

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction. This position reports directly to the Technical Support team manager and will be remote in the UK with a preference for Belfast Metro.

What You'll Do:

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions
• Develop knowledge base articles and pre-written responses
• Provide consultation and mentoring to technical support engineers

What You'll Bring:

• At least 3-4 years of proven relevant professional experience as a technical support engineer
• In depth knowledge and experience with at least some of the following:
• Cybersecurity products and solutions
• IT and System administration (minimum of 5 years)
• Networking and data transport and encryption
• Cloud infrastructure, Machine, network and services virtualization
• Security concepts and methodologies
• Relational databases and SQL language proficiency
• PowerShell, Bash or other OS scripting languages
• Ability to work on-call hours as assigned.
• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Able to communicate technical concepts at a professional level in multiple languages
• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodological with great attention to detail

We'd Love To See:

• Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish
• Prior or current security clearance

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do
• Trust - We act with integrity and deliver on our commitments
• Respect - We listen, value different perspectives, and work as one team
• Ownership - We take initiative and follow through
• Nimble - We adapt quickly in a fast-changing environment
• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.