Banquet Manager

Banquet Manager PositionWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.About our property:Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.Our Core Values:Be AuthenticPractice HumilityCultivate TeamworkValue TimeBe TrustworthyBenefits:Bonus programLow-cost Medical, Dental, Vision Plans401(k) with 100% match up to 4 percentEmployee Assistance ProgramCompany Paid Life Insurance, STD insurance, and LTD insuranceEmployee Discount ProgramFamily Life InsuranceHSA and FSA programPaid Time Off & HolidaysCommuter and Company-paid Toll ProgramsThe Banquet Manager is a key leader within the Food & Beverage team, responsible for executing exceptional banquet and event experiences across the resort. This role oversees all banquet operations from intimate gatherings to high-volume weddings, corporate events, and resort activations, ensuring flawless service, operational excellence, and memorable guest experiences.This is a hands-on leadership role that requires strong floor presence, attention to detail, and the ability to lead teams in a fast-paced, dynamic environmentPOSITION OVERVIEWLead & Develop the TeamRecruit, train, schedule, and lead banquet staff including Captains, Servers, and Support StaffFoster a culture of accountability, teamwork, and service excellenceProvide ongoing coaching and development to elevate performanceExecute Exceptional EventsOversee all banquet functions from set-up to breakdown, ensuring flawless executionCollaborate closely with Sales, Culinary, and Event teams to bring each event vision to lifeEnsure all details—including timelines, room setups, décor, and service flow—are executed to standardDeliver Elevated Guest ExperiencesAct as the primary operational contact during eventsAnticipate guest needs and ensure seamless service deliveryResolve issues quickly and professionally, ensuring guest satisfactionOperational ExcellenceEnsure compliance with company standards, safety, and sanitation protocolsMaintain high standards for banquet setup, presentation, and service executionOversee inventory, equipment, and banquet spaces to ensure readinessFinancial & Business ManagementManage labor scheduling and productivity to align with business levelsSupport budget adherence and cost control initiativesPartner with F&B leadership to drive revenue opportunities and profitabilityWhat are we looking for?QUALIFICATIONS3+ years of banquet or event operations leadership experience in a hotel or resort environmentProven ability to execute high-volume, high-quality events (weddings, corporate, social)Strong leadership presence with the ability to motivate and inspire teamsExceptional organizational and time management skillsAbility to multitask and thrive in a fast-paced environmentExcellent communication and problem-solving abilitiesKnowledge of food safety, service standards, and banquet operations best practicesFlexible schedule, including evenings, weekends, and holidaysPHYSICAL REQUIREMENTSAbility to stand and walk for extended periods.Ability to lift up to 40 pounds.Ability to work indoors and outdoors, including warm weather conditions.Ability to manage multiple priorities while maintaining composure under pressure.Our company ("Company") fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.Compensation:$-$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.