Bilingual Customer Operations (Over the phone order processing)

Job Description

Job Description

Location: Pomona, CA
Schedule: Monday – Friday | 9:30 AM – 6:00 PM
Overtime + Some Saturdays Required
Pay: $18.00/hour (Weekly Pay)

About the Role
We’re looking for someone who can handle constant activity, manage phone calls, and keep customers moving efficiently . If you’re used to balancing phones, in-person interactions, and multiple tasks at once—this is a strong fit.

This is not a slow desk job. It’s a fast-paced, high-interaction role where you’ll support will call operations, assist customers, and keep orders accurate and moving.

What You’ll Be Doing

Customer & Phone Support:

• Handle incoming calls while assisting walk-in customers
• Answer questions, provide product information, and resolve issues quickly
• Deliver a professional, efficient customer experience at all times

Will Call & Order Coordination:

• Process will call orders and verify order accuracy
• Coordinate with warehouse staff to ensure timely product pickup
• Maintain organized documentation and records

Multitasking in a Fast-Paced Environment:

• Manage multiple priorities without slowing down operations
• Keep workflow moving during busy periods
• Adapt quickly to changing demands throughout the day

What We’re Looking For

• Fluent in English and Spanish (required)
• Experience in high-call-volume roles (call center, front desk, dispatch, retail, etc.)
• Strong multitasking skills—you can handle phones and in-person customers at the same time
• Comfortable working in a fast-paced, physically active environment
• Able to lift up to 50 lbs and stay on your feet throughout the shift
• Reliable, quick-thinking, and solution-oriented

Preferred Experience

• Customer service, retail, warehouse, or distribution background
• Cash handling / cashier experience
• Basic computer and phone system skills

Why This Role Works for the Right Person

• Constant activity—your day goes by fast
• Stable full-time hours + overtime opportunities
• Hands-on role with both customer service and operations
• Great fit for someone who performs well under pressure

If you’re someone who can stay organized, handle phones, and keep up when things get busy , apply today.