Contact Representative (Benefits Coordinator)

Locations: Camp Verde, AZ | Chinle, AZ | Cibecue, AZ | Inscription House, AZ | Kayenta, AZ | Maricopa, AZ | McNary, AZ | Parker, AZ | Peach Springs, AZ | Phoenix, AZ | Pinon, AZ | Polacca, AZ | Red Mesa, AZ | Sacaton, AZ | Supai, AZ | Tsaile, AZ | Whiteriver, AZ | Davis, CA | Havasu Lake, CA | Hemet, CA | Riverside, CA | Winterhaven, CA | Towaoc, CO | Fort Hall, ID | Lawrence, KS | Mashpee, MA | Cass Lake, MN | Naytahwaush, MN | Ogema, MN | Ponemah, MN | Ponsford, MN | Red Lake, MN | Browning, MT | Crow Agency, MT | Harlem, MT | Hays, MT | Heart Butte, MT | Lame Deer, MT | Lodge Grass, MT | Poplar, MT | Pryor, MT | Wolf Point, MT | Cherokee, NC | Belcourt, ND | Cannon Ball, ND | Fort Yates, ND | Winnebago, NE | Acoma, NM | Albuquerque, NM | Bernalillo, NM | Bloomfield, NM | Cochiti Pueblo, NM | Crownpoint, NM | Cuba, NM | Dulce, NM | Espanola, NM | Gallup, NM | Mescalero, NM | San Felipe Pueblo, NM | San Fidel, NM | Sanostee, NM | Santa Ana Pueblo, NM | Santa Fe, NM | Shiprock, NM | Taos, NM | Thoreau, NM | Toadlena, NM | Tohatchi, NM | Zia Indian Reservation, NM | Zuni, NM | Elko, NV | Moapa, NV | Wadsworth, NV | Lockport, NY | Manlius, NY | Anadarko, OK | Carnegie, OK | Clinton, OK | El Reno, OK | Lawton, OK | Pawnee, OK | Watonga, OK | Wewoka, OK | Salem, OR | Warm Springs, OR | Rock Hill, SC | Bullhead, SD | Eagle Butte, SD | Fort Thompson, SD | Kyle, SD | Lower Brule, SD | Manderson, SD | Martin, SD | McLaughlin, SD | Mobridge, SD | Pine Ridge, SD | Rosebud, SD | Sisseton, SD | Wagner, SD | Wakpala, SD | Wanblee, SD | Fort Duchesne, UT | Aylett, VA | Charles City, VA | Indian Neck, VA | Madison Heights, VA | Providence Forge, VA | Richmond, VA | Suffolk, VA | Auburn, WA | Forks, WA | Nespelem, WA | Spokane, WA | Toppenish, WA | Wapato, WA | Wellpinit, WA | White Swan, WA Type:Federal Salary Range:Per Year Open Period:6/9/2026 to 9/30/2026 Summary:To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: determining patient eligibility for alternate resources programs; interpreting and applying Medicare, Medicaid, VA, and other third-party payer policies and procedures; conducting patient interviews to identify available healthcare coverage and funding sources; assisting patients with enrollment and claims processes; researching and resolving eligibility, denial, and reimbursement issues; maintaining effective working relationships with patients and resource agencies; and safeguarding confidential patient information in accordance with Privacy Act and HIPAA requirements. GS-07: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: assisting patients with alternate resources and eligibility processes; conducting patient interviews to obtain information for program eligibility and enrollment; providing information on Medicare, Medicaid, Tribal, and other healthcare programs; reviewing applications and supporting documentation for completeness; coordinating with patients and outside agencies to obtain required information; maintaining confidential patient records; and applying established policies, procedures, and guidelines in a healthcare setting. GS-08: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: interpreting and applying federal, state, Tribal, and third-party program regulations to determine eligibility and ensure compliance for programs such as Purchase Referred Care, Medicare, Medicaid, Affordable Care Act, Veterans Affairs Healthcare, and other alternate resources; conducting in-depth patient interviews to assess eligibility, verify coverage, and complete applications; registering eligible patients in various assistance programs; resolving claim denials and eligibility issues through coordination with patients, healthcare providers, and outside agencies; reviewing Medicaid eligibility information and supporting billing requirements; and utilizing effective oral and written communication to explain program requirements, provide referrals, and resolve complex patient service issues. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Work Type:Most positions filled under this announcement are permanent appointments; however, this announcement may also be used to fill time-limited positions, including TERM and temporary appointments., Most positions filled under this announcement are full-time; however, positions may also be filled under other work schedules, including part-time (less than 40 hours per week) and intermittent (as needed). Announcement #:IHS-26-HQ-12979823-ESEP/MP