Customer Service Representative

Customer Service Representative

Seven Rivers Aviation is looking for a Customer Service Representative for their Georgetown, SC site. The successful candidate will greet and interact with our customers and visitors in a cordial, welcoming and helpful manner to provide them with a positive experience. Our goal is to ensure our customers will entrust Seven Rivers Aviation with the ability to provide first-class customer service; they will then return to site for future business.

Customer Service Representative will have constant interaction with passengers, flight crews, flight instructors and their students, work crews. The Customer Service Representative must be comfortable interacting face-to-face, on the telephone, two-way radios, as well as the Unicom radio. Must be multi-task oriented, with excellent communication skills and problem-solving abilities. Capable of working independently and as a part of our team.

Primary Responsibilities:

• Greet customers upon entrance into our FBO cordially, in a professional manner.
• Be familiar with our base customers. These are aircraft owners who lease a hangar from Seven Rivers Aviation.
• Answer the telephones in a friendly, positive, timely manner. Direct calls to proper staff, if necessary.
• Provide assistance and recommendations for customers' service requests (hotel reservations, rental cars and other ground transportation arrangements such as taxi or limo service, catering requests, and directions to their local destination, if requested).
• Follow up on rental car reservations, making sure car is delivered and positioned for aircraft arrival.
• Assist flight crews with making copies, scanning and emailing documents, getting their passengers ready for departure (coffee and bagged ice, on request).
• Communicate fuel amounts, fueling instructions, and line service requests to line technicians using our two-way radios. Line services include GPU, lav, assistance with luggage, providing umbrellas if raining.
• Invoice customers for their purchases, using Total FBO. Email customers' invoices if necessary.
• Maintain and update daily fuel sheets with aircraft information, fuel amounts, and services provided; process their payments using Total FBO.
• Perform basic typing; be familiar with creating and updating spreadsheets and other Word documents.
• Be vigilant with our security regulations, walk-through gate and drive-through gate. If someone requests access to drive-through gate, make sure it is legitimate. If you see something suspicious, immediately report to FBO line chief and manager.
• Maintain confidentiality and discretion for sensitive information.

Education/Qualifications:

• Must be a high school graduate
• Proficient with Microsoft Office
• Must have a clean and valid driver's license
• Ability to lift up to 25 lbs. unassisted
• Strong documentation and organizational skills
• Strong verbal and written communication skills
• Self-motivated, requiring minimal oversight. Always strives to do the best job possible
• Strong interpersonal, written, and oral communication skills
• 2 plus years of customer service experience preferred

Benefits Include: 401(K) Plan with Employer Match, Health Insurance (medical, dental, and vision), Paid PTO, Flexible Spending Accounts (Health and Dependent Care), Life insurance, short term and long-term disability, Full Holiday Schedule and more.