Front Office Manager

Location: On site / Dublin, Ireland job type: Permanent / Full-time Sector and subsector: Hospitality | Front of House Salary: Competitive salary Overview The Mespil Hotel has an exciting opportunity for a Front Office Manager to join our dynamic Front Office team. This is a pivotal role requiring a highly motivated, proactive, and guest-focused individual. The successful candidate will ensure the smooth and efficient running of the front desk and overall guest experience. Key Responsibilities Front Office Operations Manage the daily operations of the Front Office to ensure efficiency and excellence. Maintain high standards of customer satisfaction at all times. Prepare staff rosters and manage timesheets. Ensure clear and effective communication within the Front Office and across other departments. Maintain consistent presentation and quality standards across the department. Responsible for managing PM accounts, making sure that these are kept to a minimum at all times. Managing and overseeing that all accounting procedures are being adhered to. To ensure website and rooms inventory are consistently up to date by liaising with the Reservations department. To ensure room types are balanced. To work closely with reservations to ensure accurate rooms allocations and maximization of revenue. To liaise with Sales department in relation to corporate sales. IT Function, liaising with Opera/PFH in relation to any issues that arise within the hotel. To engage with any new IT/AI practices to assist the department. People Management Manage, mentor, and lead the Front Office Team to deliver exceptional service. Coordinate and deliver ongoing training to enhance staff skills and service levels. To be responsible for all training within the department, SOP’s to be used, updated and signed off on a regular basis. To manage team performance reviews and development plans. Collaborate with the HR Manager to address and resolve team concerns. Customer Service Deliver efficient, warm, and professional service to all guests. Uphold the Mespil Hotel’s core service standards and values. Respond to guest queries and complaints with empathy and professionalism. Foster a positive atmosphere for both guests and colleagues. Health & Safety Adhere to all health, safety, and environmental protocols in the hotel. Promptly report any hazards, incidents, accidents, or near misses. Promote safe working practices and ensure team compliance with safety standards. Other Duties Participate in relevant training programmes to support personal and professional development. Serve on internal hotel committees as required. Attendance at bi-weekly Management and HOD’s meeting. Assist with duties across departments as needed. Contribute to the hotel's sustainability initiatives, including reducing waste, conserving energy, and minimising water usage. Qualifications and Skills Previous experience in a management role in a similar hotel environment. Strong leadership and team management capabilities. Excellent interpersonal, customer service, and communication skills. Ability to manage guest complaints with professionalism and tact. Familiarity with health and safety legislation and hotel standards. Proficiency in Opera PMS is essential. High personal grooming and presentation standards. Working Conditions Flexibility is required, including availability to work evenings, weekends, and public holidays. Complimentary stays in our sister property. Employee recognition awards and social events. Additional days off based on length of service. Uniform provided. Bike to Work Scheme. TaxSaver Commuter Ticket Scheme. Refer-a-Friend Scheme. Employee Assistance Programme (EAP) – available to employees and their families. Pension Scheme after 1 year service. Health Insurance at reduced rates. Complimentary buffet-style meals (breakfast, lunch, dinner) in the staff canteen. Be part of a highly engaged and supportive team in a hotel recognised as an "Outstanding Employer" by Fáilte Ireland for 2023, 2024, 2025 and 2026. #J-18808-Ljbffr