Licensed Security Guard

Retail Security Officer Position

This is a retail security officer position at Towson Town Center. Hours and days of the week will vary. Must be available on Friday and Saturday evenings. Security officers once trained will rotate responsibilities and weekends off with other members of the department during each month. Must have excellent people skills. Communicate effectively with mall tenants and visitors.

Position hours will vary from 20 to 40 hours depending on applicants' availability. Applicants must have a current and valid Maryland security guard card, issued by the Maryland State Police. Please attach a resume. You will be given immediate consideration during the interview process. This is a great opportunity for a criminal justice major, someone with previous retail security experience or a potential future law enforcement candidate. Towson University, Essex Community College, Morgan State University and Goucher College are encouraged to apply.

Job Summary:

State Guard license is required, NOT expiring in 2026. Put Guard Number in application. Must meet this minimum standard or application will not be reviewed.

Applicants must have a current and valid Maryland security guard card, issued by the Maryland State Police. Provide security details as outlined at the retail property location. Security personnel will always perform job duties with a constant awareness of the surroundings, making note of all activity that takes place in their assigned areas. Security officers must maintain a professional image and always demonstrate and provide excellent customer service.

What the Job is About:

Applicants must have a current and valid Maryland security guard card, issued by the Maryland State Police.

This posting is for a retail security officer position at Towson Town Center. Hours and days of the week will vary. Must be available on Friday and Saturday evenings. Rotational weekends among the staff is done on a regular basis, once training and acclimation is completed.

Weekends and days of the week will vary. Days off requests or college work schedules will be discussed during the interview process.

This opportunity is a great fit for a criminal justice major, or a future applicant to a law enforcement cadet program. Flexible opportunity with your college schedule. Towson Town is close to Towson University, Goucher College and other local colleges. Flexible work schedule to match course schedule to be discussed during the interview process.

Must have excellent people skills and communicate with both tenants and visitors in a professional and friendly manner.

Provide security details as outlined. Work with retailers in the identification of criminal activities within their stores and those that occur on the property. Visitor, tenant and customer service focus is a priority.

The Towson Town Security Department works with local law enforcement and fire departments on a daily and weekly basis.

Basic Job Functions and Responsibilities:

• Control of entrances and movement of pedestrian and vehicle traffic.
• Patrol of buildings and perimeters.
• Escort of material and personnel.
• Inspection of security and fire exposures.
• Special assignments.
• Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders)
• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
• Complete Daily Activity Reports, Logbook entries, Incident Reports and all relevant reports related to job assignment.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments.
• Ensure continuous and safe operation of all elevators and access doors.
• Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
• Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

Skills and Abilities:

• A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
• Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team and follow directions.
• Work with a sense of urgency.
• Strong oral and written communications skills.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Minimum Qualifications:

• State Guard license is required, NOT expiring in 2026.
• High School Diploma and/or equivalent (GED).
• Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
• Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
• State Guard license is required, NOT expiring in 2025. Put Guard Number in application. Must meet this minimum standard or application will not be reviewed.