Event Staff

Event Staff Position

Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wand, scanning tickets, checking bags, answering guests' questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

Essential duties include:

• Greeting and directing customers through the metal detectors and/or scanning customers with metal detection wands.
• Performing searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently informing customers of the event rules.
• Verifying tickets and credentials for events and facility access. May require scanning tickets, assisting patrons to their seats.
• Responsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirits to leave certain spaces and scanning tickets and/or providing wristbands or stamps when needed.
• Assisting with performing crowd control efficiently and professionally inside and outside the venue.
• Resolving problems, addressing complaints as they arise producing accurate and effective results. Contacting management as necessary.
• Ensuring lost and found items are turned in to the Guest Services 103 and documented accordingly.
• Interacting with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest services level of care.
• Assisting when appropriate with communicating guest and staff safety and emergency response procedures.
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Other directives and duties that may be assigned by supervisor or management.

Required qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• Year of related work experience preferred.
• Customer service is focal point of this position. Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment.
• Follow oral and written instructions and communicate effectively with others.
• Remain flexible and demonstrate skills in customer relations, communications, problem solving and adjust to situations as they occur without loss of composure.
• Ability to recollect and quickly retrieve relevant information.
• Ability to maintain patron, employee, and company confidentiality.
• Ability to maneuver around venue walk/sit/stand for extended periods of time including stairs.
• Ability to see, bend, grasp, move and lift materials and equipment up to 20 lbs.
• Able to on occasion, be exposed to adverse conditions including inclement weather, noise fumes etc
• Able to work evenings, weekends and holidays as needed according to venue schedule.

Preferred qualifications:

• Bi-lingual English/Spanish a plus.

Additional comments:

Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

View email address on click.appcast.io for applicants requesting a reasonable accommodation.