Account Coordinator ( ONLY ONSITE , NO WORK FROM HOME )

Job Description

Job Description

Description

All employees of Smith System are responsible for abiding by the company's core values of servant leadership, diversity, ethical behavior, teamwork, and continuous learning. The Account Coordinator delivers excellent service and deliverables to all Smith System customers, both external and internal, using multiple communication platforms and systems.

RESPONSIBILITIES

• Serve as the corporate contact for all assigned Smith Systems dealers to ensure clients have the best experience possible.
• Build sustainable relationships with dealers and our customers by providing excellent service using phone, email, and video conferencing.
• Become a highly trained expert on all pertinent company-wide and department-wide processes, our product, communication methods and the handling of escalations.
• Be a proactive participant in the customers relationship with Smith System, assuring that theyre well versed in understanding how Smith System interfaces with each customer, how our products work with each other, and what quality standards we operate under. Adding value to the relationship.
• Actively support the training of other team members by sharing learned techniques and contributing to Smith Systems knowledge base.
• Handling quoting, specification and compatibility inquiries, order status and tracking, shipment logistics, issue resolution, warranty processing, and general customer service inquiries.
• Providing pro forma invoices when needed and working closely with accounting to adhere to credit limits and relay pertinent details to clients.
• All additional tasks as assigned.

 

WORK EXPERIENCE / EDUCATION REQUIREMENTS

• High school diploma or equivalent is required. Some college preferred.
• At least 2 years of customer service experience required.
• Experience as an account coordinator or account manager is preferred.
• Quoting, contract, or bid experience is preferred.
• ERP, CRM (such as Salesforce), HubSpot experience is preferred.
• Intermediate knowledge of MS Word, Excel, Outlook, Teams, and PowerPoint is required.

ABILITIES REQUIRED

• Attention to detail and ability to ensure functions are completed timely.
• Ability to multitask and move quickly from one task to another, often with interruptions.
• Candidate must exhibit extreme ownership and see tasks through from start to finish without the direction of a supervisor.
• Must be an excellent time manager and able to prioritize and handle critical tasks seamlessly.
• Excellent and effective verbal and written communication skills are required.
• Ability to draw a connection between multiple sources or connect the dots.
• Ability to work in a fast-paced seasonal environment (Memorial Day to Labor Day is typically all-hands-on-deck).
• Comfortable with engaging clients via video conferencing and providing guidance, training, or presenting via PowerPoint.
• Ability to learn product line and become an expert with recommending Smith System solutions.

Company Description

Our Story

Back in 1905, Smith System® was a different company than we are today. We built heaters for one-room schools. And then water fountains – and lavatory systems. It was a simple mission – to keep kids warm, hydrated and clean, so they could focus on learning. But we soon discovered that, beyond those basic needs, there were other ways we could help. The more we worked for schools, the more we saw an ever-evolving environment that needed a furniture maker to nurture the change. So, we stepped in.

What’s cool is that our original purpose never stopped guiding us. We still come to work every day to serve the “one-room schools.” Because in reality, every student learns a little differently, every teacher teaches a little differently and every classroom needs a unique solution.

We believe (with a heck of a lot of passion) that every student and teacher deserves the best possible space to inspire learning. And that’s what led us to what we are today: A company designed to deliver on the needs of education better than anyone else in the industry.

What teachers do day in, day out, flat-out humbles us. And we believe the right tools have a seriously positive impact on them. For us, those tools are seats, desks, commons areas, storage units, and anything else that inspires better learning. Flexibility, versatility, comfort, style. It all matters. Because at the end of the day, it supports one cause. To enable the genius inside every student.

And because of that, we don’t make K-12 furniture as part of what we do.
It’s the only thing we do.

Company Description

Our Story\r\n\r\nBack in 1905, Smith System® was a different company than we are today. We built heaters for one-room schools. And then water fountains – and lavatory systems. It was a simple mission – to keep kids warm, hydrated and clean, so they could focus on learning. But we soon discovered that, beyond those basic needs, there were other ways we could help. The more we worked for schools, the more we saw an ever-evolving environment that needed a furniture maker to nurture the change. So, we stepped in.\r\n\r\nWhat’s cool is that our original purpose never stopped guiding us. We still come to work every day to serve the “one-room schools.” Because in reality, every student learns a little differently, every teacher teaches a little differently and every classroom needs a unique solution.\r\n\r\nWe believe (with a heck of a lot of passion) that every student and teacher deserves the best possible space to inspire learning. And that’s what led us to what we are today: A company designed to deliver on the needs of education better than anyone else in the industry.\r\n\r\nWhat teachers do day in, day out, flat-out humbles us. And we believe the right tools have a seriously positive impact on them. For us, those tools are seats, desks, commons areas, storage units, and anything else that inspires better learning. Flexibility, versatility, comfort, style. It all matters. Because at the end of the day, it supports one cause. To enable the genius inside every student.\r\n\r\nAnd because of that, we don’t make K-12 furniture as part of what we do.\r\nIt’s the only thing we do.