Operations Manager

Horn Technologies is a dynamic company dedicated to providing innovative fumigation, pest control, and pest management solutions. With a focus on meeting diverse customer needs through advanced technologies and expert services, we serve commercial clients across various industries. Position Summary We are seeking an energetic and detail-oriented Operations Manager that is responsible for overseeing the day-to-day operations of Horn Technologies and Services pest management and fumigation services. This role ensures that all services are delivered safely, efficiently, and in compliance with industry regulations and company standards. The Operations Manager leads field and office teams, coordinates resources, manages schedules and budgets, and drives continuous improvement initiatives to enhance operational performance and customer satisfaction. The ideal candidate is a strong leader with excellent organizational, problem‑solving, and communication skills, committed to maintaining the highest standards of safety, quality, and service excellence. Key Responsibilities Operational Leadership Manage and oversee all pest control and fumigation operations. Coordinate daily scheduling of technicians and fumigation crews. Ensure jobs are completed efficiently, safely, and according to company standards. Monitor service quality and implement improvements to increase productivity and customer satisfaction. Develop operational and safety procedures and maintain workflow efficiency. Team Management Recruit, train, supervise, and evaluate field technicians and support staff. Conduct performance reviews and provide coaching and development. Ensure technicians maintain certifications and licensing requirements. Foster a culture of accountability, professionalism, and safety. Customer Service & Client Relations Handle escalated customer concerns and service issues. Build and maintain strong relationships with commercial and industrial clients. Ensure high customer retention through quality service and communication. Conduct site visits and quality assurance inspections as needed. Compliance & Safety Ensure compliance with federal, state, and local regulations related to pesticide application and fumigation. Maintain OSHA, EPA, and structural fumigation safety standards. Ensure proper chemical handling, storage, transportation, and disposal procedures. Conduct safety meetings, audits, and incident investigations. Financial & Business Management Monitor operational budgets, labor costs, inventory, and equipment expenses. Track KPIs including productivity, revenue, callbacks, customer satisfaction, and technician performance. Assist with forecasting, reporting, and strategic planning. Support sales growth through operational support and customer retention initiatives. Inventory & Equipment Oversight Manage fleet vehicles, fumigation equipment, chemicals, and service tools. Ensure inventory levels are maintained and equipment is properly serviced. Coordinate purchasing and vendor relationships. Qualifications Required Bachelor’s degree in Business Administration/Management, Ag Science, Environmental Science preferred. 3–5+ years of experience in pest control, fumigation, or related field operations. Previous supervisory or management experience. Knowledge of pest control methods, fumigation procedures, and safety regulations. Valid driver’s license with clean driving record. Ability to pass a background check. Applicable pest control/fumigation licenses and certifications. Preferred California Qualified Applicators License with categories A,M (state‑specific if applicable). Experience managing large teams. Bilingual skills are a plus. Strong leadership and team management abilities. Excellent communication and customer service skills. Scheduling and logistics coordination. Problem‑solving and decision‑making skills. Knowledge of OSHA/EPA regulations. Budgeting and operational reporting. Time management and organizational skills. Proficiency with service management software and Microsoft Office. Strong analytical and mathematical skills, including the ability to calculate figures and amounts such as proportions, percentages, area, circumference, volume, treatment rates, and operational metrics. Attention to detail with the ability to analyze data, track performance indicators, and identify opportunities for operational improvement. Ability to prioritize multiple projects and adapt to changing operational demands. Commitment to safety, regulatory compliance, and continuous improvement initiatives. Working Conditions Combination of office and field environment. May require early mornings, evenings, weekends, or emergency response availability. Exposure to chemicals, outdoor weather conditions, and physically demanding environments. Occasional lifting, climbing, and site inspections required. Performance Metrics Revenue growth and profitability. Technician productivity and route efficiency. Safety compliance and incident reduction. Employee retention and performance. Performance bonuses. Health, dental, and vision insurance. Paid time off and holidays. Professional development and licensing support. Equal Employment Opportunity Statement Horn Technologies & Services Inc. an Equal Employment Opportunity employer. We strongly encourage applications from all qualified individuals. It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, physical or mental disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local laws. All employment decisions are based on business needs, job requirements and individual qualifications. At‑Will Employment Statement Employment with Horn Technologies & Services Inc is at will. This means that either the employee or Horn Technologies & Services Inc may terminate the employment relationship at any time, with or without cause and with or without advance notice, subject to applicable law. Nothing in this job description, job posting, employee handbook, application materials, policies, procedures or other communications creates a contract of employment or guarantees employment for any specific period. No manager, supervisor, or representative of Horn Technologies & Services Inc has the authority to enter into any agreement contrary to this at‑will employment relationship unless such agreement is in writing and signed by an authorized company representative. #J-18808-Ljbffr