Call Center Associate - Nutrition Services - 140546

#140546 Call Center Associate - Nutrition Services

Under supervision, exemplifies customer service skills in dealing with food related issues with customers primarily by phone or occasionally in person. Assists patients in making menu selections by phone. Communicates effectively and clearly over the phone. Acts as a resource for Food Service employees as assigned/needed. Directs work to ensure all meal service tasks are completed. Navigates through and uses department computer resources. Performs clerical functions related to patient meals and maintain diet office.

Minimum Qualifications:

• One (1) year food service and/or related experience required, preferably in a healthcare setting or combination of education and experience.
• Food service/hospitality experience.
• Computer literate.
• Previous phone-based experience with superb, friendly patient service skills. Excellent customer skills.
• Ability to communicate clearly and effectively with customers.

Special Conditions:

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Complies with the University of California, San Diego Health (UCSDH) Principles of Community.

Pay Transparency Act

Annual Full Pay Range: $52,910 - $65,793 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.34 - $31.51

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.