Front Desk Supervisor

Job Summary The Front Desk Supervisor oversees daily front office hotel operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency. Responsibilities Ensure guests are greeted, checked in, and allocated rooms promptly and courteously. Oversee adherence to check-in procedures, ensuring accurate guest information and billing details. Handle guest problems or complaints in a timely manner. Maintain room standards and maximize occupancy while following the overbooking policy. Coordinate communication between reservations, front office, and other departments such as housekeeping. Accurately enter all guest charges and balance accounts daily. Supervise and expedite the check-out process for departing guests. Ensure efficient delivery and collection of luggage to and from guest rooms. Maintain cleanliness and order in all front office areas. Conduct performance evaluations and identify training needs for front office staff. Act as Duty Manager when required and attend management meetings as necessary. Qualifications 2+ years of front office or guest services supervisory experience in a hotel environment. Strong leadership and supervisory skills with the ability to manage a team effectively. Excellent communication and interpersonal skills to interact with guests, staff, and management. Proficiency in property-management systems, reservations, and check-in/check-out processes. Ability to manage guest issues and resolve complaints professionally and promptly. Experience with scheduling, training, and staff development. Strong organizational skills with attention to detail to ensure smooth front office operations. Work Environment Primarily an indoor role in the front office, lobby, and guest areas of the hotel. Requires standing and walking for extended periods, occasional lifting of up to 20 lbs, and flexibility for evenings, weekends, and holidays. Benefits Medical, dental, and vision coverage PTO and 401(k) matching Wellness support, life and disability coverage, savings accounts, tuition aid, and travel & lodging perks Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. #J-18808-Ljbffr