End User Support Technician

This role is an onsite desktop support and field services technician role. Supporting employees at assigned clinics and office locations. The person acts as the primary IT contact for those sites, helping resolve hardware, software, network, and application issues while providing excellent customer service. The role reports to the User Support Supervisor. Provide daily support through site visits, phone calls, emails, and ticket responses. Troubleshoot and resolve escalated technical issues across all facilities. Support workstations, laptops, printers, scanners, docking stations, and more. Deploy, image, install, and maintain hardware and software. Add and manage computers in Active Directory. Support Microsoft Windows operating systems and end-user applications. Verify network connectivity and troubleshoot connectivity issues. Maintain ticket documentation and ensure issues are resolved within service-level expectations.

REQUIRED SKILLS AND EXPERIENCE

2+ years of computer/hardware/software maintenance experience. Familiar with: Microsoft Windows systems Active Directory Ticketing Systems Microsoft Office (Excel, Outlook, Word) This role is set to start Dec 1st - will move quickly! #J-18808-Ljbffr Insight Global