Client Services Coordinator

Job Description

Job Description

About Chrysalis:

Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives. Since 1984, we have helped more than 85,000 individuals change their lives through jobs. We are looking for individuals who are ready to join our mission-driven team and make a difference.

Job Summary:

The Client Services Coordinator (CSC) is an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. The CSC is the first point of contact with Chrysalis, coordinates service delivery, provides support to Chrysalis staff and facilitates the front lobby operations.  We are looking for someone with outstanding communication and customer service skills, a positive attitude and the ability to multitask in a high-volume, fast-paced environment. 

Duties and responsibilities include, but are not limited to:

Provide High Quality Services to Chrysalis Clients and Guests 

• Establishwelcomingpresence and continuallymaintainpositive and motivating demeanor.
• Greet clients tofacilitatetheir access to Chrysalis programs and resources.
• Promote and explain Chrysalis services accurately to visitors and callers.
• Facilitating client orientation, including distributing and reviewing the Client Services Form and scheduling enrollments.
• Distribute mail and relay messages to clients.
• Assistclients in accessing resources from partner agencies.
• Coach clientsonprofessional behavior when necessary.
• Offering one-on-one client support, including resume development and online job applicationassistance.  

Provide Administrative and Staff Support

• Provide administrative support to Employment Specialists,Director of Client Services,andProgram Managers,as needed.
• Input client data and case notes into Salesforce, and other database systems as needed,promptly and accurately.
• Maintain and distribute employment curriculum, client service forms, and up-to-date supplies for classes (handouts, teaching notes, sign-in sheets, etc.).
• Assistinmaintainingan inventory of supplies for both the center and clients.
• Participate in outreach activities, such asresourceand job fairs, as needed.
• Occasionally lead orientation sessions and job preparation classes.
• Maintain a clean, organized, and clutter-free front desk and workstation to ensure a professional and welcoming environment.
• Adhere to confidentiality protocols, ensuring all client information is handled discreetly and securely in compliance with privacy standards and company policies.
• Participate in organizational meetings, trainings, case conferences, and staff meetings to assess and meet client needs

Facilitate Front Lobby Operation

• Manage client use of supportive resources such as the computer lab, phones, copier, mail, etc.
• Capture client daily attendance.
• Ensure clients comply with all Chrysalis policies and procedures and inform clients of rule infractions.
• Accept in-kind donations and process them accordingly.
• Responsible for closing and opening procedures.

Skills & Qualifications:

• Passion for Chrysalis’s mission.
• Previouscustomer service experience infast-paced environment desired.
• Bilingual (English/Spanish),required.
• 6 months-1 yrof relevant work experience.
• Excellent communication and organizational skills.
• Ability tomaintainappropriate boundarieswith staff and clients.
• Proficiencyin online research, Word, Excel, and PowerPoint programsrequired. Must be willing to learn other applications as needed.
• Ability to present to groups of individuals.
• Ability to communicate agency needs and policies to clients in a supportive and patient manner.
• Ability tomaintaina professional environment.
• Ability to handle sensitive information andmaintainconfidentiality.
• Team player, with a clear understanding of team dynamics, whois willing to help other employees.
• Experience and/or desire and commitment to work with homeless, low-income, recoveringpopulations.
• Sensitivity and understanding of various cultures and lifestyles.
• Self-starter with “can do” attitude and initiative
• Willingness to work flexible schedule depending on needs
• Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed)
• Ability to lift up to 25 lbs.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.