Hospital Liaison

Hospital Liaison

The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in the discharge of patients who require DME. This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home.

Essential functions include attending daily discharge planning meetings, recording patient needs, communicating patient information to DASCO staff for benefits verification and inventory confirmation. The role also involves meeting with patient/family/caregiver to review discharge, equipment needs, and identifying any additional needs. Equipment delivery to patient's room for home transition, educating patient/family/caregiver on use, care and maintenance of equipment, completing necessary paperwork, and answering all questions accurately and patiently are also part of the role. The Hospital Liaison maintains working knowledge of home medical equipment and DASCO products and services. They manage consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind. They support a variety of branch operation functions as needed, maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations. They encourage and grow relationships with hospital partnership team members and perform other duties as assigned by the branch office manager.

Required education and/or experience includes a high school diploma or GED equivalent. Preferred education and/or experience includes an associate's degree in a related field and six months' experience in healthcare/medical/insurance/DME customer service role. Additional qualifications are not required. Competencies include communication proficiency, compliance, customer service/client focus, empathy, and stress management.

This is a full-time position, typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but hours may change based on branch needs. This position has no supervisory role. The job operates primarily in a hospital setting, and also spends some time in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The physical demands include sitting, walking, standing, climbing, balancing, stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus. Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. DASCO complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO's employees to perform their job duties may result in discipline up to and including discharge.