Assistant Front Office Manager

Norfolk, VA

Full time

R50031

Hotel :

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Full time

Compensation Range : $24.00 - $25.20

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!

• Invest in Your Future – 401(k) plan with company match.

• Comprehensive Health Coverag e – Medical, dental, and vision insurance options.

• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.

• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.

• Support financial goals by managing inventory, controlling costs, and optimizing schedules.

• Oversee daily front desk operations, ensuring tasks are completed across all shifts.

• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.

• Promote a safe, welcoming environment by following all safety and security procedures.

What We Are Looking For

• Customer service experience is essential because creating memorable guest moments is what we do best.

• Hospitality background is a plus—it helps you understand the rhythm and flow of hotel life.

• High school diploma or equivalent provides the foundation for your leadership journey.

• A valid driver’s license is needed since you may occasionally assist with guest transportation.

• Comfort with technology is important to manage guest information and team coordination.

• Physical ability to lift 50 lbs and stay active ensures you’re ready to support the team hands-on.

Atrium Leadership

• Accountable Achievers: take ownership and deliver results with pride and consistency.

• Agile Thinkers: adapt quickly and solve problems with creativity and calm.

• Talent Curators: grow people, not just teams, through coaching and support.

• Transparent Leaders: communicate clearly and lead with integrity and trust.

• We lead with SPIRIT: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Why Atrium:

Here it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!