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Associate Director CRM & Insights

Merz Pharma

About UsFounded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.A Brief OverviewThe Associate Director, CRM & Insights plays a strategic and operational leadership role in driving CRM performance, reporting excellence, and cross functional engagement. This role leads the enterprise CRM roadmap (Salesforce OCE), translates business needs into scalable CRM solutions, oversees data integrity, and collaborates with commercial analytics to optimize field engagement. Will work cross functionally with sales and marketing to ensure seamless CRM enablement and insight generation that improves engagement and tool effectiveness.What You Will DoCRM Strategy & RoadmapLead the strategy, planning and execution of CRM initiatives, ensuring alignment with commercial priorities and field effectiveness goalsBusiness & Field InsightsCollaborate with analytics, marketing and field teams to generate actionable insights that inform customer engagement strategy and targetingData GovernanceOversees data integrity, standardization, and governance to ensure clean and accurate CRM data for reporting and targetingSalesforce (OCE) EnhancementsTranslate business requirements into Salesforce OCE system configurations and enhancementsReporting & Dashboards Collaborate with commercial analytics, design and deliver reporting tools and dashboards that support business performance, field operationsVendor & Team LeadershipManage third-party CRM support partners and provide coaching and leadership to team membersMinimum RequirementsBachelor's Degree7+ years experience in CRM strategy, commercial operations or analyticsSalesforce OCE experience or other similar CRM experiencePreferred QualificationsBachelor's Degree Background in pharmaceutical, life sciences or healthcareStrong experience translating business requirements into technical CRM solutionsTechnical & Functional SkillsStrong data analysis, reporting, and visualization capabilitiesProficient in Microsoft Office SuiteCRM administration or enhancement planning experienceWorking knowledge of data governance, analytics and reporting platformsExcellent cross-functions communication and project management skillsLeadership skillsJob SummaryRequisition Number: ASSOC004719Job Category: Category Management SupportSchedule: Full-Time

Vacancy posted 1 day ago
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