Production Engineer, Support Tooling

Responsibilities

• Design, build, and own support-facing tools for case triage, intelligent routing, expert engagement, and incident/change-management integration.
• Develop AI-powered assistants and automations for root-cause discovery, knowledge retrieval, and resolution quality.
• Create dashboards, alerts, and signals and integrate observability into tooling to reduce MTTR.
• Build self-service and guided diagnostics for Support/CX teams and escalation workflows.
• Codify reliability and support practices into services, APIs, and Kubernetes-native controllers or operators.
• Partner with leadership and internal stakeholders to prioritize roadmaps, drive adoption, and measure business impact.
• Participate in an on-call rotation for owned tooling.

Requirements

• At least 4 years of software or infrastructure engineering experience building and operating production services.
• Proficiency in Go or Python, or equivalent experience.
• Strong fundamentals in Linux, containers, Kubernetes, and distributed-systems debugging.
• Experience with observability using metrics, logs, and traces and applying data to reliability and support outcomes.
• Experience with incident management and operational practices such as progressive delivery, testing strategies, error budgets, and fault-tolerant design.
• Ability to collaborate with Support/CX, Product, SRE, and service owners.
• Preferred: experience with support or operations tooling, ticketing and incident systems, status pages, knowledge-management or chat/alerting integrations, workflow automation, productivity-platform integrations, AI/ML retrieval or summarization tooling, and Kubernetes controllers, operators, or platform services.

Benefits

• Medical, dental, and vision insurance fully paid by CoreWeave for US-based full-time employees.
• Company-paid life insurance, voluntary supplemental life insurance, and short- and long-term disability insurance.
• Flexible Spending Account and Health Savings Account.
• Tuition reimbursement and employee stock purchase program participation.
• Mental wellness benefits through Spring Health and family-forming support through Carrot.
• Paid parental leave and flexible, full-service childcare support through Kinside.
• 401(k) with an employer match.
• Flexible PTO.
• Catered lunch at office and data center locations.
• Casual work environment and a culture focused on innovative disruption.