Billing Analyst

Analyst, Billing Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Analyst, Billing at RXO, this position will have weekly billing analysis and reconciliation responsibility for multiple clients. This role's primary focus will be to identify, report, and reconcile electronic invoicing transmissions, monitor payment status, and manage the resolution and resubmission of failed or rejected invoices. Additionally, the position will support post-billing recovery efforts by researching and resolving outstanding balances, coordinating collections activities, and partnering with internal and external stakeholders to improve invoice recovery and reduce aged receivables. What your day-to-day will look like: Monitor cadence and completeness of electronic invoice transmissions in partnership with the IT department and Client. Identify failures in transmission and work to resolve root cause to resubmit. Analyze submitted invoices via client portal or other client report to identify completeness of payment. Identify short pays, rejections and other issues and work to resolve root cause. If eligible, resubmit corrections for payment and monitor through completion. Resolve root causes of incomplete transactions with key internal and external stakeholders including Client, Client Solutions, IT, Support, Finance, Operations, Billing Teams and Advanced Solutions Team. Project manage issues to completion. Partner with Finance to resolve issues with aging accounts that may or may not be related to electronic billing Report weekly to leadership on all open issues and dollar amounts by client, showing progress made and next action items scheduled. Work hand in hand with Advanced Solutions team to identify, improve and implement effective process change Manage and monitor improvement actions to measure success of changes At a minimum, you'll need: Bachelor's degree or equivalent related work or military experience 1-year analysis experience Experience with Windows applications and Microsoft Office programs such as MS Word, MS Power Point, advanced experience with Excel It'd be great if you also have: 2+ years of analysis experience in a financial or transportation related field Experience working with EDI 210 Billing is preferred Experience with SQL and Excel analysis is preferred Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre-tax accounts to help streamline eligible expenses Company-paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.