Veterinary Patient Care Coordinator

Patient Care Coordinator

Partner Veterinary is looking for a Patient Care Coordinator to join our Richmond VA team! Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team has a reputation for building and retaining happy and healthy teams and founded Partner Veterinary to give more professionals the optimal environment to make a difference in the field and for pet families. Looking to grow your veterinary career? Partner Veterinary has you covered!

We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. Additionally, Partner Veterinary has a dedicated Learning and Development Department, to help team members achieve professional goals, supported by two veterinary technician specialists (VTS) Heather Carter and Christine Weaver.

To set you up for success from day 1, we gift you a wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days.

What does your day look like at Partner? The Patient Care Coordinator (PCC) is a communication focused role that delivers information across the hospital and to clients. This position requires four ten hour shifts with a weekend rotation, with swing shift (3m-11pm) availability.

While in the hospital, the PCC:

• Provides concierge level care and communication to clients whose pets require extended care and/or multi-departmental collaboration
• Delivers timely financial updates to clients
• Creates, reviews, and maintain treatment plans and estimates
• Tracks, monitors, and updates charges as needed
• Performs involved patient discharges in person or over Zoom to ensure clients are set up for a successful recovery
• Displays comfort and flexibility in communication styles when discussing prognoses, procedures, and treatments

Our team member benefits and perks:

Benefits:

• Paid wellness week off after 90 days in your new role
• +3 weeks paid vacation, prorated your first year
• Shift differential for overnight
• Annual uniform allowance
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Company Paid Life Insurance & Long-Term Disability

Perks:

• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

• Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
• Unique support roles that enable our team to practice at your highest level
• Ample equipment to enable you to provide stellar patient care
• Scribes document exams and facilitate discharging appointments
• Onsite advanced diagnostics, such as MRI, CT, Fluoroscopy and more!

Requirements:

• 2+ years in specialty medicine preferred
• Previous experience as a veterinary assistant or LVT
• Audit/charge capture experience
• Comfort in verbal and written communication
• Compassion and empathy for clients and their pets
• Able to work four 10-hour day shifts
• Able to work rotating weekend shifts
• Able to work swing shift (3pm-11pm)

Physical Requirements:

• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
• Ability to stand for up to 12 hours with limited breaks

About us:

Our core values:

• Reimagining
• Empower
• Community Care

Our mission statement is our commitment to our team:

Partner Veterinary's mission is to provide the best workplace for veterinary talent so that we are the provider of choice for expert and compassionate emergency and specialty veterinary care in our communities.