Patient Care Coordinator

Job Description

Job Description

Join our close-knit team as a Patient Care Coordinator, where your enthusiasm and organizational skills will make a meaningful difference in patients' lives. In this vital role, you will serve as the primary point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to follow-up care. The ideal candidate is an individual with enthusiasm and a passion for working with children. You must be willing to learn different aspects of our medical office with a proactive approach and attention to detail. Join our team to help support our clinical staff, and foster a positive environment focused on exceptional patient service. We are dedicated to quality care and patient satisfaction.

Responsibilities

• Greet patients warmly and assist them with appointment scheduling, rescheduling, and cancellations using medical office software.
• Verify patient insurance information and collect necessary documentation to facilitate billing processes.
• Collect copayments/responsible balances through our secure payment portal and attach payments to the correct patient account.
• Maintain accurate and organized patient records, ensuring confidentiality and compliance with privacy regulations.
• Coordinate communication between patients and healthcare providers, including follow-up calls and appointment reminders.
• Support medical staff by preparing exam rooms, managing patient flow, and handling administrative tasks such as data entry and filing.
• Provide clear explanations of treatment procedures, billing policies, and office protocols to patients to enhance their understanding and comfort.
• Assist with managing incoming and outgoing fax requests, to create efficient responses in time and follow ups with patient or insurance information.

Qualifications

• Prior experience working in a medical or dental office environment is highly preferred.
• Bi-lingual in English and Spanish (preferred but not re)
• Strong knowledge of medical terminology to accurately interpret clinical notes and communicate effectively with healthcare providers.
• Proven ability to provide excellent medical administrative support in a fast-paced setting.
• Office experience demonstrates proficiency with scheduling software, electronic health records (EHR), or similar systems.
• Excellent communication skills, both written and verbal, with a friendly yet professional demeanor.
• Ability to multitask efficiently while maintaining attention to detail in a busy healthcare environment.

We value energetic individuals eager to contribute their skills in a supportive team environment dedicated to health and well-being.

VPOS is a private practice that specializes in Pediatric Ophthalmology and Surgical care located near the highway in Innsbrook. We are a small clinic that enjoys working with our patients and community. We provide a range of eye care for children leaving the NICU to children getting their first pair of glasses. Working at a children's clinic can be exciting but scary for a new patient. Join our team to help promote a mission of personalized and positive care for the children of Richmond Virginia.

Company Description

VPOS is a private practice that specializes in Pediatric Ophthalmology and Surgical care located near the highway in Innsbrook. We are a small clinic that enjoys working with our patients and community. We provide a range of eye care for children leaving the NICU to children getting their first pair of glasses. Working at a children's clinic can be exciting but scary for a new patient. Join our team to help promote a mission of personalized and positive care for the children of Richmond Virginia.