Operations Manager

Operations Manager

Charlotte, North Carolina, United States

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

We are looking for a dedicated Operations Manager to join Odeko! As an Operations Manager, you will impact operational efficiency by driving workflows, supporting performance coaching, and maintaining accountability across warehouse functions.

Key Responsibilities:

Operational Execution & Team Oversight

• Direct daily activities across Picking, Packing, Routing, and Dispatching to meet fulfillment timelines
• Own the shift's execution plan, assigning tasks, tracking progress, and reallocating resources as needed
• Supervise and coach Ops Leads and hourly associates to drive productivity and performance
• Support daily huddles, shift handoffs, and on-floor issue resolution

Team Development

• Train, mentor, and provide real-time coaching to warehouse team members
• Support new hire onboarding, cross-training, and performance development
• Foster a culture of accountability, inclusion, and operational excellence

Process & Quality Control

• Ensure standard operating procedures (SOPs) are followed and help drive adherence to quality standards
• Monitor fulfillment accuracy and partner with site leadership on process improvements
• Help maintain a safe, clean, and organized warehouse environment

Site Support & Escalation

• Act as the point of contact for floor-level issues and escalate appropriately to Site Lead
• Communicate progress and blockers clearly across shifts and to leadership
• Support warehouse tools and systems (e.g., Netsuite, RF Smart, Shopify, Shipstation)

Qualifications

• 3+ years of experience in warehouse operations, fulfillment, or logistics
• Proven ability to lead and motivate hourly teams in a fast-paced environment
• Familiarity with WMS systems, handheld scanners, and final mile dispatching
• High school diploma or equivalent
• Ability to lift up to 50 lbs. and stand/move for an entire shift

Compensation is between $55,000 - $65,000

What You'll Love About Odeko:

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.