Customer Success Manager

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP! About The Role We're looking for an experienced Senior Partner Success Manager to own a portfolio of larger, more complex MSP partners across NA. You'll build strategic account plans, drive measurable adoption gains, start working closely with our Partner Development Executives (PDEs) on top accounts, and mentor junior Partner Success Managers. If you're ready to move from ownership into strategic thinking, we'd love to hear from you. What You’ll Be Doing Take ownership of a portfolio of larger, more complex partners: bigger accounts, more stakeholders, and more room to make an impact Shape the future for your top accounts by building 12-month joint business plans, reviewed quarterly alongside PDEs See the direct results of your work as you move partners from amber to green and lift Adoption Score trends across your book Lead tenant expansion projects independently and open the door to cross-sell opportunities across inforcer's product range Play a key role in bigger deals by sourcing qualified opportunities for PDEs and co-leading the more complex commercial conversations Step in when it matters: recover complex, multi-stakeholder at-risk situations and share what worked with the wider team Build relationships that go beyond your usual contact, reaching department leads and above, working closely with PDEs where it counts Pass on what you know by mentoring junior PSMs and helping shape the playbooks the whole team relies on Make every business review count, with full coverage of your higher-value partners and an agenda focused on return on investment (ROI) What We Can Offer You Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve. Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company. Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team. A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help. Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month. Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them. Skills We Need For This Role Proven experience managing a portfolio of larger or more complex B2B or SaaS accounts, ideally in partner or customer success A track record of building and delivering strategic account plans with measurable outcomes Commercially confident, comfortable owning expansion and renewal conversations and knowing when to bring in a PDE Strong stakeholder management skills, able to build trust across multiple functions within a partner Experience mentoring or supporting less experienced colleagues Comfortable using data (HubSpot, PowerBI) to tell a story about partner health and plan next steps Knowledge of cybersecurity, Microsoft 365 or the MSP space is a strong advantage Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr