Medical Receptionist

The PSA is responsible for providing clerical and administrative support to the department, ensuring the timely and accurate check-in and scheduling of clinic appointments. Responsibilities include, but are not limited to, obtaining and verifying patient demographic and insurance information; scheduling, canceling, and rescheduling appointments; confirming appointments; and assisting patients with general inquiries.

• Schedule patient appointments in accordance with departmental policy and
  procedure.
• Greet and check in patients for scheduled appointments as they arrive.
• Obtain and/or confirm patient demographics and health insurance information.
  Ensure that patient demographics and health insurance information is current in all
  applicable systems.
• Verify patient health plan eligibility and document verification. Confirm that
  HVVMG is the assigned medical group for each patient.
• Confirm patient appointments scheduled for the next business day.
• Assist patients with general inquiries and direct patient to appropriate staff member
  as deemed appropriate.
• Escalate patient concerns to department leadership as needed.
• Process referrals and ensure that appointments are scheduled in accordance with
  departmental policies and procedures.
• Communicate patient concerns and/or questions to clinic staff so that this can be
  addressed during patient appointments.
• Ensure that workstation and clinic lobby is maintained clean and orderly.
• Be an active participant in department meetings and huddles.
• Document patient communication in patient's EHR and all other applicable
  systems/spreadsheets accurately, timely and in accordance with departmental policies
  procedures and workflows.
• Collect co-payments in accordance with established organizational and departmental
  procedures. Open and close batches, complete the reconciliation process, and submit
  collected payments and documentation to appropriate staff daily.
• Assist with training new staff and provide all applicable resources.
• Perform other duties as assigned

• Education: High School diploma or equivalent.
• Experience: 1 year of medical office experience.
• Skills: Ability to manage time effectively to meet established deadlines
• Skills: Ability to effectively communicate with individuals within all levels of the
  organization, patients, providers, vendors and others.
• Skills: Bilingual, preferred.
• Skills: Ability to utilize computers, computer software/applications, and
  Microsoft Office applications (Word, Outlook, Power Point, etc.) with basic to
  intermediate proficiency.
• Skills: Ability to utilize Electronic Medical Records (EMR), preferred.