Edgeworth Monitoring Center Agent

Monitoring Center Agent

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection, and Security Consulting Services. Edgeworth Security takes a proactive stance on crime prevention by applying artificial intelligence used in our Monitoring Center. We combine people, processes, and technology to actively secure and protect our clients' people, property, and assets.

Edgeworth provides 24/7 remote security monitoring services and is seeking dependable, motivated individuals to join our team as Monitoring Center Agents. This role provides exceptional customer service to our clients and protects them by deterring criminal activity.

Paid job training on site (new hire and post-employment) where you will receive one on one attention to learn new skills and succeed in your role.

This is a great opportunity for:

• Anyone seeking an entry level position with the opportunity for growth potential
• Recent graduates with an interest in criminal justice
• Superior customer service representatives
• Security or loss prevention experts
• Former law enforcement or military personnel

Benefits:

• Starting Rate: $18.80 per hour
• Paid Time Off: for full-time employees starting at two weeks (accrual based)
• 401(k): Matching 5% after 90 days of employment (offered full-time and part-time employees)
• Health Benefits: Employer-shared costs towards company medical, dental, and vision health plans.
• Medical Expense Reimbursement Program: for eligible employees enrolled in health benefit plan
• Insurance Benefits: 100% employer-paid life insurance (basic life + AD&D) and disability insurance (short-term and long-term) offered to full-time employees in PA

What's in it for you? Why work for Edgeworth:

We are growing! We want all candidates and employees to share in our excitement for the constant improvements we're making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we're continually improving. Together, with a shared focus on our goals, we're building a successful, dynamic company where everyone can thrive.

We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work.

Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday.

Requirements:

Qualifications:

• High School Diploma or General Equivalency Diploma
• Reliable transportation - public transportation NOT recommended due to location
• Ability to maintain the confidentiality of sensitive information
• Professional demeanor
• Computer proficiency and skillful in the use of MS Office
• Excellent written and verbal communication skills
• Attention to detail with critical thinking
• Work a minimum of one weekend shift (Sat or Sun) per week
• Self-starter capable of working individually and as a strong contributor to the team

Essential Job Functions & Responsibilities:

• Monitor and analyze security systems, cameras, and alarms using advanced computer systems for extended periods.
• Respond swiftly and effectively to security incidents in a high-pressure, fast-paced environment.
• Maintain situational awareness in environments with loud sounds, bright lighting, and occasional strobe effects.
• Provide monitoring and incident response services to protect client locations from intrusion, theft, and other unauthorized or criminal activities
• Perform scheduled remote patrols of client sites
• Address issues and events as they arise
• Dispatch security personnel and law enforcement as needed
• Document incidents in reports for management and clients