Asociado de autopago

Autopay Associate Job Description

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, and reach their full potential.

Autopay Associate

Purpose of the Job As a guardian of the autopay area , your main role is to protect the company against inventory loss or fraud by overseeing the accurate scanning and recording of products at the autopay stations. You will actively monitor transactions, address potential issues, and collaborate with leaders to prevent losses. Exceptional customer service is paramount, as you assist and interact with customers, providing guidance on the autopay process and promptly responding to their inquiries, contributing to a positive shopping experience that enhances customer trust and loyalty.

Essential Responsibilities

Protect against inventory loss or fraud in the autopay lines by continuously providing exceptional customer service and intervening with appropriate responses when necessary.

Observe autopay transactions diligently to identify any irregularities or suspicious activity.

Ensure customers are scanning and packaging items correctly, intervening when necessary to verify the accuracy of scanned items.

Respond promptly to alerts and notifications from the point of sale, investigating any potential issues with transactions or discrepancies in scanned items.

Report any incidents of theft, suspicious behavior, or equipment malfunction to store leadership.

Provide outstanding service at the autopay lines according to Fresco y Mas service standards.

• Provide proactive customer assistance, educating them on the autopay process to minimize errors and promote a seamless experience.
• Engage with customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provide ongoing attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitor regular lanes to detect excessive traffic and invite waiting customers to use them while maintaining a positive attitude.
• Actively assist in product scanning for those who may need help.
• 45% Maintain the work area clean, orderly, and free of safety hazards:
• Stock frontline products: Ensure the autopay area is fully stocked with necessary supplies and/or tools.
• Clean and sanitize equipment during downtime and/or immediately when a spill occurs.
• Return shopping carts to the shopping cart corral. 10%
• Discharge other job-related duties as assigned.

Qualifications

EDUCATION Education required Course of study N/A Education preferred Course of study High school / GED

EXPERIENCE

Relevant experience

Supervision experience 0-3 years minimum No supervision experience

LANGUAGE REQUIREMENTS Language(s) Language(s) required English preferred

Knowledge of English and Spanish, Required Skills and Abilities

Must be at least 18 years of age to perform job functions

Ability to read, write, and speak English

Ability to understand and follow instructions in English

Compliance with all company policies and procedures

High level of integrity and reliability

Basic computer skills required to participate in online training

Authorization to work in the United States or the ability to obtain the same

Completion of pre-employment background check.

Preferred Knowledge, Skills, and Abilities

Environment and Physical Demands

Department of Environmental Factors

Retail Environmental factors Retail -

General Light: Physical demands: While performing the essential functions of this job, the employee must regularly stand or walk on various types of flooring, use manual dexterity, speak, see, hear, smell, and perform repetitive motions with both hands and/or both feet. Frequently required to reach waist level or above the head, carry, push, or lift the weights listed. Occasionally required to sit, maintain balance, crouch, kneel, stoop, and climb up to 4 feet.

Working Conditions:

While performing the essential functions of this job, the employee may be exposed to working indoors, outdoors, cold, freezing, heated working conditions, and wet/humid conditions. Safety risk factors: Frequently required to turn the back and/or neck, walk on a slippery or cluttered floor surface, work with dangerous equipment, and be exposed to sharp objects. Occasionally required to be exposed to loud noises, skin irritants, irritating dust, fumes, and hazardous cleaning solutions and other toxins. General equipment required: cleaning supplies and equipment, general office equipment, register, price gun, scales, scanner, various material handling equipment, such as shelves, carts, forklifts, shopping carts Equipment preferred: baler/compactor, box cutter Equipment protection: Glasses, gloves, back brace. Traction requirement: 250 lbs. Lifting requirement: 20 lbs.

Location and Travel Requirements

Location Store Percentage of travel, with per diem and Motus Percentage of travel with per diem Motus eligible 0% N/A No