Collections Representatives ~ MID Shift
$20 per hourCornerStone Staffing
Job Description
Job Description
Collections Representatives
Grapevine (76051) | Onsite
MINIMUM QUALIFICATIONS
- 3+ years of collections experience
- Ability to type 40+ words per minute
- Strong written, verbal, interpersonal, active listening, analytical, and problem-solving skills
- High School Diploma or GED
PREFERRED SKILLS
• Automated dialer experience
• Basic knowledge of collection techniques and Fair Debt Collection Practices Act (FDCPA) procedures
Compensation & Schedule:
Pay: $20/hr
Hours: Monday to Friday, 10:30AM-7:30PM
Job ID: 157237
Length Of Assignment: Temp to hire
Start Date: ASAP
ROLE IMPACT
- Support customers and dealers with responsive, accurate service in a fast-paced, omnichannel call center
- Combines customer support with early-stage collections for consumer and commercial accounts, helping resolve account issues while delivering a professional customer experience
KEY RESPONSIBILITIES
• Handle inbound and outbound calls to resolve customer issues and perform early-stage collections
• Provide timely, accurate service to customers and dealers while maintaining professionalism and promoting customer loyalty
• Use active listening and problem-solving skills to identify customer needs and determine appropriate solutions
• Partner with internal loan administration, titles, loss mitigation, insurance, and loan origination teams to resolve account needs
• Meet individual and departmental objectives while supporting continuous improvement and an exceptional customer experience
CORE TOOLS & SYSTEMS
• Omni channel call center systems
• Automated dialer systems
• Consumer and commercial account servicing systems
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Vacancy posted 6 days ago
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