Referral Coordinator

Job Description

Job Description

$1,000 Sign-on Bonus

Referral Coordinator helps to complete referral orders, as well as assist in the care coordination needs of our patient population with chronic health problems. A referral coordinator is an important member of the health care team and is expected to demonstrate a high level of engagement with their co-workers, providers, and patients/families. Referral Coordinators guide our patients through a process that may be difficult for the patient to navigate.   Additionally, some critical thinking skills are necessary in order to follow standing orders and algorithms for screening, prevention, and care planning.

Responsibilities (included, but not limited to):

• Oversees the data entry and completion of referral forms/notifications.
  
• Coordinates the process of referring patients to appropriate clinics.
• Communicates with patients as to any pre-test/referral instructions and to ensure follow-through with referrals.
• Updates records to assure all parties have accurate information.
  
• Verifies insurance benefits, obtains initial authorizations, and inputs all pertinent insurance information into the EMR.
• Ensures practitioners are following standardized guidelines for referrals as recommended by evidenced based medicine.
• The Referral Coordinator employs a process that tracks referrals, communicates with the providers referred to, ensures that an appointment is made, and recovers relevant patient information for the patient medical record maintained at Fordland Clinic. 
  
• Patient referrals are to be monitored by the referral coordinator, and the order status updated once an appointment has been set by the receiving facility/provider. 
  
• Act as liaison between primary care provider and alternative care 
• Maintain knowledge of insurance requirements. 
• Build relationships with patients and resolve conflict.
• Communicate and educate families about the treatment plan being delivered to the patient

Education and Experience Requirements

• High school diploma
• Experience in customer service
• Experience in health care office preferred

Benefits:

• Health Insurance – Fordland Clinic pays 90% of an individual employee’s monthly premium costs, and a significant portion of alternate plans for employee only, employee + spouse, employee+ child(ren), or family coverage.
• Dental Insurance – Fordland Clinic offers affordable dental insurance, as well as a buy up option for those anticipating higher expected dental expenses.
• Vision Insurance – that includes coverage options for eye exams, glasses as well as contact lenses.
• Life Insurance – Fordland Clinic Provides $15,000 of life insurance to its employees at no cost to the employee. Additional life insurance coverage for employees, their spouse and children are also available at group pricing.
• Aflac Products – Employees have the option of purchasing additional products such as long-term disability, short term disability, accident, and other insurance products at group rates through our Aflac representative.
• Generous PTO
• Bereavement Leave and Extended Sick Bank time
• Retirement – 403(b) retirement option with employer matching 
• Continuing Education Reimbursement – Fordland Clinic supports employees’ efforts to remain up to date on required certifications and skills. Reimbursement for job related certifications and continuing education is available based on Fordland Clinic guidelines.
  
• Fitness Benefit – Fordland Clinic encourages health and wellbeing and will contribute up to $100 per year for a fitness facility membership, or other approved fitness expenses.
• “Thank You” recognition program through Motivosity, redeemable for gifts and gift cards.

Work hours: Full-time, hourly position. Clinic hours are 8:00 am to 6:00 pm Monday through Friday, and 8:00 am to 4:00 pm Saturday. Current need for this role is Monday - Friday 9 am - 5pm.